Order a means of access

Requirements: After the introduction of the Access App as the standard method for accessing UBS Digital Banking, the “Order means of access” feature is now only available if the Access App was excluded as a service.

Tip: There is no need to order the Access Card, as the free UBS Access App can be used to log in to UBS Digital Banking conveniently and securely, including for any security checks.

The authorized user can simply download the Access App from the App Store and start the activation. A letter with the activation PIN for the Access App is sent to the address noted in the contract.

Step 1:
Open user administration

Open user administration in e-banking via "Administration > User administration" and click on "Contract and means of access" in the left navigation area.

Step 2:
Select authorized user

In the upper left-hand corner, select the authorized user for which you want to order a means of access.

Step 3:
Select means of access

You can order Access Cards, card reader or Access Keys for accessing e-banking.

If the authorized user needs an Access Card Display, for example, select the corresponding entry under "Order Access Card".

Step 4:
Confirm order

Confirm the order by clicking "Order Access Card Display".

Step 5:
Means of access is being delivered

The Access Card Display will now be ordered and sent to the authorized user by post.

Note: The means of access will only be sent when the contract is in the status "released and active".