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We want to create superior value for our clients, shareholders and employees. And we want to stand out as a winner in our industry: for our expertise, advice and execution, our contribution to society, our work environment, and our business success.
Notice relating to unclaimed client assets in Credit Suisse (Hong Kong) Limited (“CSHK”) and Credit Suisse Securities (Hong Kong) Limited (“CSSHK”)
UBS Group AG announced on 31 May 2024 that it has completed the merger of UBS AG and Credit Suisse AG (“CSAG”) by way of a merger by absorption under Swiss law, whereby UBS AG is the surviving entity and CSAG ceased to exist (the “Merger”). Following the Merger, UBS has continued to make progress in the integration and in some cases, the operational wind-down of some of the legacy Credit Suisse entities.
As part of this process, we are reviewing unclaimed client assets in CSHK and CSSHK and have written to our clients who still have unclaimed assets in our client accounts based on their respective last known contact details (should the same be available).
For clients who have monies/assets in or with CSHK or CSSHK, whether in their own names or in the name of a nominee, please provide us with written instructions regarding the withdrawal or transfer of their assets as soon as possible, in any event no later than 12th May 2025. Our contact details are as follows: -
Address: 88/F, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong
For client assets for which we have not received written instructions by 12th May 2025, the relevant account(s) and any monies/assets in such account(s) will be dealt with or transferred by CSHK or CSSHK as appropriate without further notice in accordance with relevant laws and regulations, including but not limited to an application to the Courts of Hong Kong for the transfer and continued safekeeping of these assets.
Please be aware that the integration of Credit Suisse and UBS may see fraudsters attempting to contact our clients, purporting to be from our organisation or selling fake investment schemes from our entities. This could be a means to obtain your information or to trick you into sending money to a fraudulent account. Please be vigilant if you are contacted by an unknown party. UBS and Credit Suisse entities will never contact you by email, SMS or telephone with new bank account details or to ask you to login or reveal access or account details. We do not send emails with links to login pages such as e-banking and will never ask you for an e-banking contract number or pin. Before transferring money or sharing personal details, please contact only your usual UBS or Credit Suisse advisor or Client Services team; or if it is your first experience, contact UBS on +852 2971 8888.
We have been made aware of two fraudulent websites using UBS logos and purporting to be from UBS. Please see below the URLs and screenshots of the sites. We have managed to disable the sites. However, if you have engaged with this site and provided any personal/corporate data such as login names and passwords, please contact your Client Adviser as soon as possible to discuss what steps, if any, need to be taken to safeguard your information. In general, if you are using an unfamiliar site or have been approached by someone and you are unable to verify their identity or confirm their connection with UBS, please do not provide these individuals with your personal/corporate data or respond to any fund transfer request. Please do not open hyperlinks, attachments and QR codes from any unfamiliar sources.
We have been made aware of scams where unauthorized and unrelated persons purporting to be UBS personnel are approaching potential investors to pitch for a fraudulent investment scheme via calls, emails or social media channels (including WeChat). If you are unable to verify their identities and confirm their connection with UBS, please do not provide these individuals with your personal/corporate data or respond to any fund transfer request. Please do not open hyperlinks, attachments and QR codes from any unfamiliar sources.
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