Management of a multi-family unit at a glance

Do you own a multi-family unit and are you wondering whether you should manage it yourself or hire a professional property management company? This decision affects not only your time and returns, but also your quality of life.

Managing an apartment building requires resources, expertise and a high degree of organization. Therefore, owners are faced with the central question: Should the apartment building be self-managed, or should a professional property management company be hired?

This decision affects the time required, property management costs, return on investment and legal security of the multi-family unit. This article provides an overview of both models to help you make an informed decision.

What does managing a multi-family unit yourself involve?

In Switzerland, an increasing number of property owners are managing their multi-family units themselves. This can certainly make sense, especially if the building is relatively small. However, doing so means taking on all of the organizational, technical and legal tasks.

In the case of a multi-family unit, for example, you need to consider whether you have the necessary expertise. In addition to legal knowledge, property management requires business knowledge, organizational skills and plenty of time. If you are prepared to attend courses and familiarize yourself with things like rental agreements, accounting and maintenance plans, you can do many of these tasks yourself. However, if you already have a lot of claims on your time or manage multiple properties, you’ll quickly reach your limit.

Typical tasks at a glance

Managing a multi-family unit yourself involves numerous tasks that require both organizational skills and legal and technical knowledge. From managing tenancies to coordinating tradespeople and handling emergencies – as an owner you take on all the tasks that a professional property management company would otherwise do. The following examples show which areas can be particularly time-consuming and challenging.

Limits of self-management

Are you considering doing the management yourself, but don’t know how much work it will entail? As a rule of thumb, buildings with up to 15 residential units can usually be self-managed. Many owners quickly reach their limits if they have large multi-family units or units located in different places. In such cases, a professional property management service is often the better choice, whether due to time constraints, legal requirements or to make your day-to-day life easier.

What does a professional property management company do?

Those who do not wish to manage a multi-family unit themselves can delegate these tasks to a professional property management company. The company takes care of all the organizational, commercial and technical work necessary for the property to run smoothly.

This saves owners time and ensures legal certainty, optimized property management costs and professional processes.

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How much does professional property management cost?

Typical fees range between 4% and 5% of the rental income for managing a fully rented multi-family house. These property management costs also include the organization of a caretaker, but not the additional costs for their services or the associated social security contributions.

The exact fee depends on various factors, including the number and location of the properties, the scope of services and the rent level. In regions with low rental levels, the fee may be as high as 7% of the rental income.

An example: If twelve apartments in an apartment building are rented at CHF 1,500 each, the monthly rental income is CHF 18,000. With a 5% fee, owners must budget around CHF 900 per month for management, which can significantly reduce the return on the building.

Cost factors of professional property management

Whether the fee for a management mandate amounts to 4%, 5%, 7%, or even more or less depends on various factors.

  • Property size and location: The more units in a building, the lower the management cost per apartment. Several small properties in different locations, on the other hand, are more expensive.
  • Scope of services: Is the apartment building fully occupied, or is it being rented out for the first time? Who bears the vacancy risk? Who recruits and pays the janitor? Are there any return targets? How autonomous is the management in its decisions?
  • Fee model: Each model – flat rate, percentage, or based on actual costs – has its advantages and disadvantages.
  • Success-related factors: Vacancy risk, re-letting and adjustments to market rents can influence costs.

You set the budget when drafting the contract. It specifies the scope of services you require.

Agreement on the administration fee

When is professional property management worthwhile? To ensure the property management company reliably relieves you of responsibilities and keeps costs within reasonable limits, pay particular attention to the following points:

  • Calculation basis: Are fees calculated based on net or gross rent?
  • Fee model: A flat fee means security, while a percentage fee adjusts to the rent, but can become more expensive if rents rise.
  • Additional costs: Check if all services, such as credit checks and emergency services, are included in the fee or charged separately.
  • Success-related factors: How quickly will a vacant apartment be relet? What services are included in the fee, and are there any additional costs?
  • Scope of services: Ensure that all agreed-upon tasks are included in the fee. “Special offers” can end up being expensive.
  • First-time rental and selection: The effort involved increases significantly in the case of new buildings or after a complete renovation. Check how the management company handles credit checks and references, and confirm that they select tenants carefully to avoid high turnover.
  • Vacancy risk: What measures does the management company take to ensure rapid re-letting? For example, do they use marketing, viewings or market rent adjustments? What key figures do they disclose, such as days to letting and turnover rate? One month of vacancy equates to around 8% of the annual rent.
  • Liability and responsibility: Clearly define what the management company is liable for and when the risks stay with you.
  • Building maintenance: Appoint a competent and reliable person to oversee the property on an ongoing basis. A good janitor ensures the building is clean and functional, takes care of minor maintenance work and maintains contact with tenants. This allows problems to be identified early and reduces costs in the long term.

A comparison of the pros and cons of both models

Whether managing an apartment building yourself or hiring a professional property management company is worthwhile depends largely on your individual priorities, resources and goals. The following overview shows the most important differences between the two options.

Criterion

Criterion

Self-management

Self-management

Professional property management

Professional property management

Criterion

Cost/return

Self-management

No administrative costs, full rental income

Professional property management

4% to 7% of the rental income is charged as a fee, which reduces the return on the apartment building

Criterion

Time required

Self-management

High: organization, tenant search and emergencies

Professional property management

Low: management takes care of ongoing tasks

Criterion

Expert knowledge

Self-management

Legal, technical and commercial knowledge required

Professional property management

Legal, technical, commercial and administrative expertise available

Criterion

Control

Self-management

Full control over decisions

Professional property management

Partial relinquishment of control, dependence on the competence of the management company

Criterion

Contact with tenants

Self-management

Direct, personal contact

Professional property management

Distant, less immediate communications

Criterion

Risk management

Self-management

Owners bear risks themselves

Professional property management

Management company takes over management (voids, emergencies, renovation)

Conclusion

Whether you manage your apartment building yourself or hire a professional property management company depends on your personal priorities. Managing it yourself makes sense for smaller properties if you have the time, expertise and organizational skills. On the other hand, a professional property management company takes the pressure off in everyday life, ensures everything is legally and technically sound and takes care of risk management – however, the return on your apartment building is reduced by the management fees. Ultimately, it’s a question of how much responsibility you want to take on and how important factors such as quality of life, time savings and security are to you.

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