Problems logging in to E-Banking
We’ve put together solutions to the most common login problems for you. Which login problem are you facing?
Tip: Forgot your contract number? Find it easily - I forgot my contract number.
Problems during login
I forgot my contract number
You can find your contract number in several locations.
I have problems scanning the QR code with my Access App
Here are a few steps you can try:
- Increase screen brightness
- Make sure the camera is correctly focused on the QR code
- Make sure your smart phone is connected to the internet, consider switching to the cellular network
- Close and re-open the Access App
- Restart your smartphone
My contract has been blocked
Unfortunately, there is currently no way to unblock your contract online.
Please contact Digital Banking Support via a call-back to solve the issue:
