Problems logging in to E-Banking

We’ve put together solutions to the most common login problems for you. Which login problem are you facing?

Tip: Forgot your contract number? Find it easily - I forgot my contract number.

Problems during login

I forgot my contract number

You can find your contract number in several locations.

I have problems scanning the QR code with my Access App

Here are a few steps you can try:

  • Increase screen brightness
  • Make sure the camera is correctly focused on the QR code
  • Make sure your smart phone is connected to the internet, consider switching to the cellular network
  • Close and re-open the Access App
  • Restart your smartphone

My contract has been blocked

Unfortunately, there is currently no way to unblock your contract online.
Please contact Digital Banking Support via a call-back to solve the issue:

Other important help topics