I can’t log into e-banking or mobile banking. What can I do?

We have collected the most common login problems to help you access e-banking or mobile banking as quickly as possible. Click on the issue you are experiencing and the solution will be displayed.

Check whether the battery of the card reader is depleted; for all other problems with the card reader / Access Card please clink on the link below.

If one of these messages is displayed on your Access Card, you need a new card. You can order it online immediately.

For security reasons your Digital Banking contract is blocked if you enter an incorrect password several times. The same applies if you enter incorrect numbers/letters when confirming a beneficiary. At present, we are unable to offer you an online solution to the problem

Please contact Digital Banking Support by telephone (available 24/7) to unblock the contract.

Topic

Topic

From Switzerland

From Switzerland

From abroad

From abroad

Topic

Digital Banking Support

From Switzerland

0848 848 064

From abroad

+41 848 848 064

You can find your contract number on the welcome letter, which you have already received. If you can’t find your contract number or can’t remember it, you can contact Digital Banking Support (available 24/7).

Topic

Topic

From Switzerland

From Switzerland

From abroad

From abroad

Topic

Digital Banking Support

From Switzerland

0848 848 064

From abroad

+41 848 848 064

If scanning the QR code does not work for the login, please do the following:

  • Delete browser cache (usually in the browser settings)
  • Close Access App
  • Restart smartphone
  • Check Internet connection
  • Increase computer screen brightness (to improve the camera’s readability)

The QR code scan should work perfectly once you have done this.

In rare cases your computer may not have loaded the login page correctly or fully. The following steps may remedy the problem.

  • Delete browser cache (usually in the browser settings)
  • Use different browser
  • Use alternative login method (where possible)
  • Restart computer