How can we help?

Answers for frequently asked questions and guides

Actual topics

Turn of the year 2018/2019: important information
Switching to electronic statements for credit cards
Pillar 3a: Maximum contribution

Common help topics

Changing address
Blocking a credit card
Blocking a Maestro / V PAY card
Card reader / Access Card not working or lost
Access Card PIN forgotten
Order account statement

Overview of topics

Changing my details
E-Banking
Mobile Banking
Credit card
Maestro / V PAY
Account / Payments
Safe: digital deposit box
Access App
KeyClub