How can we help?

Answers for frequently asked questions and guides

Actual topics

Order account statement
Accessing bank documents
KeyClub points statements

Common topics

Card reader / Access Card: Broken / lost / blocked
Blocking a V PAY / Maestro Card
Challenging a credit card statement
E-Banking: Problems logging in
Blocking your credit card
Change address

Topics overview

Changing my details
E-Banking
Mobile Banking
Credit card / Prepaid card
Maestro / V PAY
Account / Payments
Safe: digital deposit box
Access App
Pillar 2 / Pension
KeyClub