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Answers for frequently asked questions and guides

Current topics

Current information on the coronavirus (COVID-19)
Accessing bank documents
Credit Card: increase of limit

Common topics

Card reader / Access Card: Broken / lost / blocked
Blocking a V PAY / Maestro Card
Challenging a credit card statement
E-Banking: Problems logging in
Blocking your credit card
Change address

Topic overview

Changing my details
E-Banking
Mobile Banking
Credit card / Prepaid card
Maestro / V PAY
Account / Payments
TWINT
Safe: digital deposit box
Access App
Pillar 2 / Pension
KeyClub