Help

Answers and questions

Here, you can find information on our products and services as well as questions and answers, guides, tips and useful facts regarding your banking activities. You can take care of a lot of things simply and conveniently online.

Switching to electronic statements for credit cards
Ordering foreign currency

Most frequent requests

Changing address
Blocking a credit card
Blocking a Maestro / V PAY card
Card reader / Access Card not working or lost
Access Card PIN forgotten
Order account statement

Overview of topics

Changing my details
E-Banking
Mobile Banking
Credit card
Maestro / V PAY
Accounts / custody account
Payments
Safe: digital deposit box
Access App