Feedback and Complaint

Your satisfaction is important to us

Satisfied clients are essential for UBS Switzerland AG's sustained long-term success. Despite our deep commitment and ambition to provide you with the best possible service, it may occur occasionally that we do not or cannot live up to your expectations. UBS Switzerland AG aims to resolve these types of complaints immediately and thoroughly.

If you would like to express your dissatisfaction as a (potential) client, please do not hesitate to contact your client advisor, his or her manager, or other direct contacts at UBS Switzerland AG. Complaints can be submitted free of charge.

Please include the following information when addressing a complaint to UBS Switzerland AG:

  • Complainant's full name
  • Complainant's role (e.g. account holder, client's representative, lawyer)
  • Contact details
  • Account number(s) affected
  • Reason for the complaint (detailed description of the facts underlying the complaint)
  • Relevant documents or correspondence
  • All other pertinent details

If we cannot respond within a short period of time, you will receive an acknowledgment within four banking days that we have received your complaint.

If you are not satisfied with the response, you can contact the complaints unit of UBS Switzerland AG directly:

UBS Switzerland AG
Management / Quality Feedback
PO Box
8098 Zurich

Should you wish to forward your concerns electronically, an online complaints form is available.

Swiss Banking Ombudsman

If you are still not happy with our response despite our best efforts, you can also contact the Swiss Banking Ombudsman. This step is again free of charge for you.

Usually, the ombudsman will not take action until the client has communicated his or her complaint and demands to the bank in writing, thus having given the bank an opportunity to respond or settle the issue bilaterally.

You can reach the ombudsman at the following address:

Swiss Banking Ombudsman
Bahnhofplatz 9
PO Box
8021 Zurich

T +41 (0)43 266 14 14
F +41 (0)43 266 14 15