Feedback and complaints

Your satisfaction is important to us.

Despite our commitment, we may not always be able to fulfill your expectations as a (potential) client. Please get in touch so we can address your concerns and find a solution. Making a complaint is free of charge.

There are three ways you can submit a complaint:

  • Directly to your client advisor or their supervisor – orally or in writing
  • With a complaint form
  • With a letter of complaint to management

If you choose to submit a complaint to management, please include the following:

  • Contact details
  • Position (e.g. account holder, client representative, lawyer)
  • Relevant account number
  • Description of the complaint
  • Copies of relevant documents

Send your complaint to:

UBS Switzerland AG
Management / Quality Feedback
8098 Zurich

Upon receiving your complaint, we will contact you within four working days. Thank you for your understanding.

Report misconduct of UBS staff

To report misconduct of UBS employees please follow the link below.

UBS employees should report misconduct via the internal channels provided.

Swiss Banking Ombudsman

If no mutually agreeable solution can be found, you can apply to the Swiss Banking Ombudsman, a free and impartial information- and mediation service.
Generally, the Ombudsman only gets involved after the client has made a complaint in writing to the bank and the bank has had the opportunity to respond.

Swiss Banking Ombudsman
Bahnhofplatz 9 Postfach
8021 Zurich

Of course, you are free to choose legal action at any time.