Block my debit card

If your card has been lost or stolen, you should block it immediately to prevent fraud.

Tip: If you have only misplaced your card and just want to block it until you find it, you can temporarily deactivate your card instead.

Temporarily deactivate my card

On your smartphone


1. Log in to the Mobile Banking App

2. Tap Cards

3. Tap the Debit tab, then tap the card you’d like to block

4. Tap Block card

Your card will be blocked immediately. A replacement card will automatically be sent to you by mail.

On your computer


1. Log in to E-Banking

2. Navigate to Accounts & Cards > Block card

3. Select the card you’d like to block and follow the instructions

Your card will be blocked immediately. A replacement card will be sent to you automatically by mail.

Costs


Blocking and replacing a card by phone: CHF 40

There is no charge for blocking your card via the Mobile Banking App or E-Banking.

Related topics

Check out this selection of frequently asked questions