Block my card
If your card has been lost or stolen, you should block it immediately to prevent fraud.
Tip: If you have only misplaced your card and just want to block it until you find it, you can temporarily deactivate your card instead.
On your smartphone
Log in to the Mobile Banking App
Tap the Debit tab, then tap the card you’d like to block
Tap Block card
Follow the instructions
Your card will be blocked immediately. A replacement card will automatically be sent to you by mail.
On your computer
Navigate to Accounts & Cards > Block card
Select the card you’d like to block and follow the instructions
Your card will be blocked immediately. A replacement card will be sent to you automatically by mail.
Blocking and replacing a card by phone: CHF 40
There is no charge for blocking your card via the Mobile Banking App or E-Banking.
Other important help topics
Further support options
Here are some more options for you
Check out this selection of frequently asked questions
No, UBS debit cards do not currently work with these services.
However, they work with UBS credit cards. You can also connect TWINT directly to the account associated with your debit card.