How can I block my UBS Credit card or Prepaid Card?

As a private client, you can block your Credit Card or Prepaid Card free of charge and at any time in E-Banking or Mobile Banking. Alternatively, you can call us to block your card. Corporate credit cards can currently only be blocked by telephone.

Important: UBS will never send you an email asking you to block a card. Any such mail is most probably a phishing attempt.

  1. Log on to E-Banking.
  2. Navigate to “Cards > Credit/Prepaid cards > Settings & services > Block card”.
  3. Click “Block card now” and follow the instructions. The card will then be blocked immediately. You will automatically be sent a replacement card by mail.
  1. Log on to the Mobile Banking App.
  2. Navigate to “Settings > Settings & security> Cards> Manage cards”.
  3. Select the corresponding card in the “Credit & prepaid” tab. Tap “Block card” and follow the instructions. The card will then be blocked immediately. You will automatically be sent a replacement card by mail.

Card

Card

From Switzerland

From Switzerland

From abroad

From abroad

Card

Classic / Gold credit card / Prepaid card

From Switzerland

044 828 31 34

From abroad

+41 44 828 31 34

Card

Platinum credit card

From Switzerland

044 828 31 31

From abroad

+41 44 828 31 31

Card

Card

From Switzerland

From Switzerland

From abroad

From abroad

Card

Corporate credit card

From Switzerland

044 828 37 37

From abroad

+41 44 828 37 37

Defective credit card / prepaid card

If your credit/prepaid card is defective, you can order a replacement card free of charge in E-Banking or Mobile Banking.

  1. Log on to E-Banking.
  2. Select “Cards > Credit/Prepaid cards > Settings & services > Order replacement card”.
  3. Click “Continue without blocking a card ” and follow the instructions.
  4. You will automatically be sent a replacement card by mail.
  1. Log on to the Mobile Banking App.
  2. Navigate to “Settings > Settings & security> Cards> Manage cards”.
  3. Select the corresponding card in the “Credit & prepaid” tab. Tap “Order replacement card” and follow the instructions.
  4. You will automatically be sent a replacement card by mail.

Note for corporate clients

It is not yet possible to block a company credit card or order a replacement card in E-Banking or Mobile Banking. You can arrange for your cards to be blocked by calling +41 44 828 37 37 (available 24 hours a day).