Block my credit card

If your card has been lost or stolen, you should block it immediately to prevent fraud.

Good to know: If you block your credit card via the Mobile Banking App or in E-Banking, we will automatically send you a replacement card by post free of charge.

On your smartphone


1. Log in to the Mobile Banking App

2. Tap Cards

3. Tap the card you’d like to block

4. Tap Block

5. Follow the instructions

Your card will be blocked immediately. A replacement card will automatically be sent to you by mail.

On your computer


1. Log in to E-Banking

2. Navigate to Accounts & Cards > Block card

3. Select the card you’d like to block and follow the instructions

Your card will be blocked immediately. A replacement card will be sent to you automatically by mail.

Costs


Blocking a card by phone, via Mobile Banking or E-Banking: free of charge

Ordering a replacement card via the Mobile Banking or E-Banking: free of charge

Ordering a replacement card by phone: CHF 20 (note: free of charge for UBS Gold, Platinum and key4 Premium)

Check out this selection of frequently asked questions