For most of us today, using our phones, tablets and laptops to bank, shop and travel has become second nature. It’s convenient, fast and available 24/7.
At UBS, we know how important it is to exercise caution with both your online and offline activities. That’s why we’ve provided a wide range of actions you can take every day to help you protect yourself and your loved ones. When you’re armed with knowledge and awareness, the fraudsters are no match for you.
How UBS helps to protect you
Protecting our clients, their assets and data is our most important priority. UBS teams of specialists work day in and day out to safeguard your financial assets and personal information. Here’s what you can be sure of:
We’re committed to securing your personal information and your privacy
• Our network and internal system platforms are protected through robust technological controls and security protocols that are monitored continuously.
• Our online services platform uses layered security including firewalls, virus protection, secure socket layer (SSL) certification and suspicious activity detection. You also have the option of enrolling in two-factor authentication for additional comfort.
• Our employees are bound by policies and procedures designed to protect your personal and account information.
Industry standard protection
• UBS adheres to the acknowledged industry standard security, privacy and information technology risk management.
• Our teams constantly monitor identity theft, fraud and cyber threats.
• We work with law enforcement officials, federal agencies, industry leaders and our peers to share best practices to help deliver the highest levels of protection and confidence to our clients.
UBS will never pressure you
Never feel pressured to give information (such as your credit card number or account password) over the phone, especially if the call was unexpected.
UBS will never call to ask for personal or financial information
When in doubt, hang up the phone and call UBS at the number listed:
• On the back of your debit or credit card
• On your bank statements
Review activity notifications sent via the UBS mobile app and report any suspicious activity as soon as possible.
UBS will never call to ask you to pay for services
Never pay over the phone:
• Scammers may try to use calls, texts and e-mails to impersonate UBS customer service.
• If you’re ever unsure, end the call/chat and reach out directly to customer support through the UBS app or website.
The many faces of fraud and scams
Hackers and cyber thieves attempt to commit fraud using a number of well-honed tactics. Here is what you should look out for both online and offline.
10 steps to stay cyber secure and scam safe
1. Use multifactor authentication
Combine two or more credentials for greater safety, like a password plus a mobile device or security token.
2. Create unique passwords for every site
Use strong passphrases—long phrases that are easy to remember, but hard to guess.
3. Avoid unsecured Wi-Fi hotspots
Public Wi-Fi makes it easy for scammers to intercept your data. Use secure networks only.
4. Harden your devices
Install apps from trusted sources, keep systems updated and use anti-malware software.
5. Limit what you share online
Scammers use social media to target you. Keep personal information private.
6. Ignore unsolicited messages
Don’t respond to strangers via text, apps, or social media.
7. Take your time
Don’t rush into online relationships or decisions because deepfake scams are on the rise.
8. Watch for red flags
Warning signs may include isolation from friends, requests for private photos or financial information, or constant excuses for not meeting in person.
9. Think before you invest
Never send money to someone you’ve only met online or by phone and avoid advance payments to recover assets.
10. Verify unexpected contacts
If someone claims to be from a business or government, confirm through official websites or phone numbers.
Fraud and scam prevention resources
Fraud awareness
Stay informed and protected
Scam awareness
Protect yourself from impersonation schemes and scammers
