Phishing and smishing

How to spot suspicious emails, text messages (SMS) and calls – and the best way to deal with them

How to protect yourself

Be alert to any unexpected email, phone call or SMS that claims to be from a bank, credit card or online company with whom you have an account. Never divulge confidential information to anyone if you are unsure of the sender/caller, or the reason for the request. If you are in any doubt about a communication sent in the name of UBS, please contact your client advisor / local branch office immediately.

Sometimes it can be difficult to spot a genuine email or SMS from a fraudulent one. Watch out for an unusual sender address, spelling mistakes and strange elements such as the tone, disclaimers and logos. If in doubt, do not click on any links or open any attachments.

A secure website will start with https:// in front of the address. Bookmark any websites you frequently use to your favorites. Never input any confidential data into web forms if you are uncertain about the legitimacy of the site.

If the bank details for a payment are sent to you in an email or SMS, always check them with the recipient. To do so, call the recipient on a known documented number (that is not listed in the email or SMS itself) to verify the details.

Phishing emails and smishing messages are often designed to generate curiosity, incite fear or a sense of urgency in order to get you to click a link or open an attachment. Genuine organizations are highly unlikely to contact you by email or SMS to tell you about suspicious payments or transfers from your account. Delete any such messages and be sure to empty the bin of the relevant program. Consider the use of spam filters to block out such emails in the future.

For even better protection, make sure to update your antivirus software regularly. Consider the use of spam filters and “anti-phishing” software to help screen out potential phishing websites and emails.

Check your own security

The UBS Security Check gives you the option to check how well protected you are.

Don’t get caught up in fraudsters’ nets

Emails and text messages let us share information with anyone in the world in seconds. But this comes at a price: cyber criminals can reach you just as easily. We’re referring here to “phishing” (emails) and “smishing” (SMS / text messages).

Fraudsters “fish” for your data by sending “phishing” emails and “smishing” texts – seemingly legitimate messages asking you to share information, click a link or open an attachment. As a rule: UBS will never contact its clients by phone, email or SMS to ask them to log in or reveal their access data.

Important tips for your security