The following terms and conditions apply to the UBS My Choice Rewards program (Program) and are in effect as of February 17, 2019. These terms and conditions supersede all existing terms and conditions of the Program, including those contained in any previous Program guides. Please read these terms and conditions carefully. Use of your UBS Visa Signature Business card (Card(s)) after you receive these terms and conditions, and any use of the Program or a service or benefit under the Program, will signify that you have read and agreed to all of the following provisions.
As used in these terms and conditions, the words “you” or “Cardholder” mean any client who holds an activated Card and is enrolled in the Program.
The Program is offered by UBS Bank USA as an additional benefit of your Card, and is administered by TSYS Loyalty, Inc. (TLI), an independent company that is not affiliated with UBS Bank USA. The words “we”, “us” and “our” refer to, collectively, UBS Bank USA and its successor firms, subsidiaries or affiliates (collectively UBS Bank) and TLI. The word “UBS Account” refers to the Business Services Account BSA with which a Card or Cards are associated, if any. Your UBS Account is offered by UBS Financial Services Inc. and its successor firms, subsidiaries, or affiliates (and together with UBS Bank, collectively UBS FSI). UBS FSI is not responsible for any aspect of the Program.
The word “Points” refers to the way we value rewards for redemption. Points have no cash value, and may be used only in accordance with the terms of the Program. Points may not be purchased, sold, bartered or given, except as expressly permitted in these terms and conditions.
The Program is a proprietary offering of UBS Bank and is separate from and independent of all other rewards or Points programs (including, without limitation, rewards offered by the UBS Visa Signature rewards program).
Questions regarding the Program, including questions about your Point balance and Point redemption, may be directed to the UBS Rewards Service Center at 800-762-1000 and selecting the reward redemption option. Redemptions are available between 8:00 and 9:00 p.m., Monday through Friday, and between 9:00 a.m. and 9:00 p.m., Saturday and Sunday, Eastern Time (ET), or online any time at ubs.com/onlineservices. Written correspondence should be addressed to UBS Bank USA, Card Operations Division, 1000 Harbor Boulevard, 8th Floor, Weehawken, NJ 07086.
Program and Benefit eligibility is restricted to Cardholders with a Card or Cards in “Good Standing” as determined in the sole discretion of UBS Bank.
Your UBS Visa Signature Business card account will not be in Good Standing for reasons that include, but are not limited to, the following: your account has been closed, any payment due from you is received late, you fail to pay at least the minimum due or any payment made by you is not honored by your bank.
You may contact your Financial Advisor with questions about the Program. All questions or disputes regarding account and transaction eligibility will be determined exclusively by UBS Bank, whose decision shall be final. UBS Bank reserves the right to terminate a Program membership at any time. UBS Bank also reserves the right to alter, substitute or terminate all or any part of the Program or any Program reward (reward), or to modify the terms and conditions of the Program or Points previously earned therein for any reason in its sole discretion.
In accumulating Points, Cardholders may not rely upon the continued availability of any rewards or Point redemption level for a reward; Cardholders may not be able to obtain all offered rewards. Any reward may be withdrawn or subject to increased Point redemption requirements and/or new restrictions at any time. Should UBS Bank decide to terminate the Program, not less than 30 days’ prior written notice will be given to current Cardholders. Cardholders will be allowed not fewer than 60 days following the effective date of Program termination to redeem outstanding Points. UBS Bank will provide reasonable options for redemption of such outstanding Points.
Point accrual and tracking
For UBS Visa Signature Business card clients, 1 Point will be awarded for every $1 of Net Purchases on all eligible purchases made on the UBS Visa Signature Business card(s).
“Net Purchases” means the dollar value purchased with the Cards, made by a Cardholder or any authorized user minus any credits, returns or other adjustments as reﬂected on your monthly account statements. No retroactive Points will be awarded.
Only eligible purchases qualify for earning of Points. Ineligible transactions include, but are not limited to, cash advances, including ATM withdrawals, balance transfers, convenience checks, fees, finance charges and the purchase of money orders, traveler’s checks, foreign currency, lottery tickets, gambling chips or wire transfers. UBS Bank reserves the right to add other transactions to this list of ineligible transactions at its discretion and at any time. Any questions regarding eligibility of transactions shall be determined by UBS Bank in its sole discretion. Previously awarded Points relating to ineligible transactions shall be forfeited.
You may also be awarded Points based on promotions that are offered from time to time.
Points are awarded based on whole dollar amounts. For calculation purposes, when a purchase or transaction is not a whole dollar amount, any fraction equal to or greater than 0.50 will be rounded up to the nearest whole dollar and any fraction equal to or less than 0.49 will be rounded down to the nearest whole dollar. For example, if a Cardholder makes a purchase in the amount of $20.32, 20 Points will be awarded, but if the transaction amount is $20.50, 21 Points will be awarded.
Earned Points will generally be added to your account and available for use within one week after the date of posting. Point earnings are not based on transaction date but on the date the transaction is submitted to UBS Bank, which is usually within one week of the transaction. (International transactions may take up to 30 days to be submitted to UBS.)
Purchase returns or other credits reﬂected on your statements during or subsequent to the period of Program membership will reduce or eliminate the Points available for redemption.
Points earned in your account may only be transferred to another Program account fully or partially owned by you. Points are not transferable between Program accounts which do not share account ownership, or from any other non-UBS rewards or frequent ﬂier programs.
Points earned by multiple Cardholders will be credited only to the “Primary Cardholder.” The Primary Cardholder is the primary accountholder of the UBS Account.
You may be able to purchase additional Points, at a rate of $30 for 1,000 Points, but you may purchase only a maximum of 10,000 Points per year.
Points do not expire in the Program, as long as your Card is active and in good standing.
If you voluntarily close your card, you will be allowed 60 days following the effective date of termination of the UBS Account or Cards to redeem outstanding rewards points (Points) for gift cards or merchandise.
In the event we close your Card for any reason other than inactivity, your Points will be immediately forfeited. In the event we close your Card due to inactivity, you will have not less than 60 days to redeem your Points for gift cards or merchandise.
With the exceptions noted below, Points are forfeited immediately upon closure of the Card due to death of the cardholder. The Points may be reinstated to an open UBS credit card account of a spouse or domestic partner of the cardholder if the spouse or domestic partner requests reinstatement of the Points in writing within 90 days of the account closure and the remaining outstanding balance on the closed credit card account has been paid. The spouse or domestic partner must submit written proof of the marital or domestic partner status satisfactory to us. If such satisfactory written proof is not submitted within 30 days of the request, the points will be permanently and irrevocably forfeited.
You are responsible for any taxes that may be owed as a result of Points earned and/or redeemed. Please consult your tax advisor if you have tax questions about the Program. Neither UBS Bank nor UBS FSI provides tax advice.
Points and Program certificates have no value except as used in accordance with these terms and conditions of the Program and any terms and conditions of each respective reward provider.
UBS Bank reserves the right to disqualify any Cardholder from participating in the Program and to invalidate any or all Points for any reason and at any time, including for abuse, fraud or any violation of the Program’s terms and conditions.
By participating in the Program, and accepting and using rewards earned via the Program, you or any other beneficiary of the Program release, discharge and hold harmless UBS Bank, Visa, TLI, and their respective subsidiaries, affiliates, employees, officers, directors, successors and assignees from all claims, damages or liability including, but not limited to, physical injury or death, arising out of participation in the Program or travel taken or use of products chosen as a Program reward.
Point redemption and rewards information
Points may be redeemed for a variety of rewards. All rewards selections are subject to availability. To redeem Points for rewards, Cardholders may call the UBS Rewards Service Center at 800-762-1000 and select the reward redemption option. The UBS Rewards Service Center is available between 8:00 a.m. and 9:00 p.m., Monday through Friday, and between 9:00 a.m. and 9:00 p.m., Saturday and Sunday, Eastern Time (ET). Rewards redemptions are available online anytime at ubs.com/onlineservices.
Rewards are not replaceable if lost, stolen, destroyed or expired. Rewards are not returnable, exchangeable, refundable or redeemable for cash or credit under any circumstances.
UBS Bank, TLI, and Visa have no liability in case of disagreement over issuance of or right to possess reward certificates or Points. Reward providers are solely responsible for the fulfillment of rewards. UBS Bank, TLI, and Visa have no further obligation once the reward is issued.
If any additional payment is required when you redeem Points for a reward, the payment must be made with your UBS Visa Signature Business card (unless your Card has been closed).
Airline rewards redemptions
There are two methods of using Points for airline tickets. Both options are valid only for airline tickets booked through the UBS Rewards Service Center, and are valid only on itineraries offered by the UBS Rewards Service Center. Not all airlines or fares may be available.
- Paying with points: You can redeem Points to cover all or a portion of the cost of any ticket booked through the UBS Rewards Service Center or online at ubs.com/onlineservices at the rate of 100 Points per $1 (minimum ticket price of $100). The amount of Points required will be rounded up to the next whole dollar amount or 100 Points. For example, a ticket costing $302.50 will require 30,300 points. If you do not have enough points for the entire ticket price, you can redeem available Points for a credit toward the total ticket cost and use your Card to pay the difference. For example, if you have 25,050 Points available and purchase a ticket costing $302.50, you could redeem 25,000 Points for a credit of $250.00 towards the cost of the airfare (at 100 Points per dollar), pay the $52.50 difference on your Card and have 50 points remaining. A $25 (or 2,500 Points) booking fee applies per ticket. Travel insurance and protections offered by the UBS Card Program will apply. No black out dates.
- Air travel award redemption options. You can also use a fixed number of points to purchase any airline ticket up to a set dollar amount. The cardholder must have a sufficient point balance to cover the entire cost of the airfare using points solely. This option is available by calling the UBS Rewards Service Center at 800-762-1000 and selecting the reward redemption option, or online at ubs.com/onlineservices. The reservation must be made by a UBS Rewards Service Center Agent or online at ubs.com/onlineservices, and the ticket will be charged to your Card. After the purchase is completed, the applicable Points will be deducted from your rewards account. Once that deduction is complete, a credit will post to your Card for the ticket purchase price.Travel insurance and protections offered by the UBS Card Program will apply. No blackout dates.
- 25,000 points for a ticket up to $350: For tickets costing more than $350, the difference in price must be paid by the Cardholder using additional Points at a rate of 5,000 Points for any additional cost of up to $50 of ticket value. Additional payments may be made only in increments of 5,000 Points.
- 50,000 points for a ticket up to $900: For tickets costing more than $900, the difference in price must be paid by the Cardholder using additional Points at a rate of 5,000 Points for any additional cost of up to $50 of ticket value. Additional payments may be made only in increments of 5,000 Points.
Itineraries and fees
All travel itineraries and supporting documentation will be sent via e-mail when available; otherwise, paper documents will be sent via first-class mail. Priority, three- to five-day delivery, Saturday or international deliveries will be subject to additional shipping charges as imposed by the shipping vendor and will be charged to the Cardholder’s Card at the time of reservation.
All airline tickets purchased with Points are non- refundable, non-transferable and non-changeable.
Transactions cannot be reversed. If changes to your Itinerary are needed, you may contact the rewards center up to 5 days prior to your travel date with your request.
Not all change requests may be honored.
Changes may require additional costs such as increased fares and service or penalty fees charged by the airlines and the rewards center. Current services fees are available on request from the rewards center, and are subject to change. UBS Bank waives the rewards center fees, but airlines fees and increased fares will still apply. Most airlines do not allow changes to passenger names.
Customs’ fees, excess baggage charges or any other charges assessed by governmental entities or airlines as a result of travel are the responsibility of the traveler.
Participating airlines are subject to change at any time without notice. UBS Bank, TLI, and Visa are not responsible for communication of airline schedule changes or any other changes made by the airline.
Flight reservations should be confirmed by the Cardholder or designated traveler at least 72 hours prior to departure. All reservations are subject to the conditions of carriage, supply or business of the service provider, which include exclusions and limitations of liability.
The Cardholder or designated traveler is responsible for obtaining the appropriate international travel documentation, such as passports and visas. The traveler should have valid government-issued photo ID and passport upon airport check-in.
UBS Bank, TLI, and Visa disclaim all responsibility for Cardholder usage of airline tickets following receipt and are not responsible for performance of any airline. Tickets may not be resold.
Cruise rewards redemptions
You may redeem points towards any cruise offered through the Rewards Service Center and the reservation must be made by a UBS Rewards Service Center Agent or online at ubs.com/onlineservices. You must have a sufficient point balance to cover the entire cost of the cruise fare. Not all cruise providers or fares may be available. A $25 (or 2,500 points) booking fee applies per ticket. All cruise requests must be made at least 30 days prior to travel date or cardholder may incur additional fees. You must meet the eligibility requirements established by the cruise provider. The traveler is responsible for obtaining the appropriate international travel documentation, such as passports and visas. Visit Travel.State.Gov for passport and visa requirements. The Rewards Service Center assumes no responsibility for advising guests of proper travel documentation. UBS Bank, TSYS Loyalty, and Visa are not responsible for the performance of any cruise operator.
Redemption requests for cruise rewards generally must be made at least 14 days prior to sailing. If we are able to honor a request that is made within 14 days prior to sailing, a late booking fee may apply. All cruise rewards are based on double occupancy for a cabin. At least one Cardholder sailing must be 21 years of age or older.
All cruise rewards are non-refundable. Changes may be made up to 7 days prior to sailing (30 days for holiday and special event cruises) for a $100 change fee, plus any fees imposed by the cruise line. Changes or cancellation under 7 days (30 days for holiday and special event cruises) may result in forfeiture of the reward, or additional fees may apply. In addition, if a reservation is not canceled and You or recipient does not appear for check-in, the reward is void and no refund will be provided.
UBS Bank, TLI, and Visa are not responsible for the performance of the cruise line.
Participating cruise lines are subject to change at any time without notice.
Hotel rewards – Certiﬁcates
Hotel rewards are not redeemable for cash and are void if sold for cash or other consideration.
Hotel rewards are not refundable or replaceable if lost, stolen, destroyed or expired.
Hotel rewards are void if altered, photocopied or reproduced. Guest must present and submit reward certificate at check-in. Hotel rewards may not be valid where restricted by law. Length of stay restrictions may apply.
Any tax liability, including disclosure, connected with receipt or use of this reward is the recipient’s responsibility.
Hotels may require advance deposits to reserve accommodations and rewards may not include resort fees or taxes.
Advance reservations are recommended.
Participating properties are subject to change at any time without notice.
UBS Bank, TSYS Loyalty, and Visa are not responsible for hotel performance.
Hotel rewards – Self booking
The Cardholder may redeem points for stays at select hotels worldwide without any advance purchase required. Hotels may only be booked through the Rewards Service Center. Cardholder must meet the eligibility requirements established by the hotel provider. Most hotel rates allow cancellation with a minimum of a 24-hour notice. Please see the specific hotel/rate cancellation policy at the time of booking. Cancellations may include penalties and a cancellation service fee will apply. Refunds for cancellations may take up to 3 to 4 weeks. Hotels do not allow changes to dates, names, room type, and number of occupants once booking is complete. The traveler is responsible for obtaining the appropriate international travel documentation, such as passports and visas. Visit Travel.State.Gov for passport and visa requirements. The Rewards Service Center assumes no responsibility for advising guests of proper travel documentation. UBS Bank, TSYS Loyalty and Visa are not responsible for hotel performance.
Car rental rewards
Advance reservations are recommended for reward rentals.
The Cardholder renting the vehicle (Renter) must be 25 years of age and possess a valid U.S. driver’s license.
The Renter will be required to execute a rental agreement at time of rental. The Renter must provide a major credit card at the time of rental (check or debit cards are not permitted).
The Renter may be provided a voucher or certificate as an instrument of securing a rental vehicle.
The voucher or certificate must be presented to the rental car company at the time of rental pickup. Vouchers and certificates are negotiable instruments for the purpose of securing car rental services and will not be replaced if lost, stolen or destroyed. No change or credit will be issued for unused portions of rewards. The Renter is subject to the restrictions and vehicle type listed on voucher or certificate.
Rewards do not include taxes, insurance, mileage fees, airport fees, extra drivers, optional service charges such as refueling or any other fees or charges imposed by rental location and/or company.
Some blackout dates may apply.
UBS Bank, TLI, and Visa are not responsible for the performance of any rental car company.
The rental car company may inquire about a Renter’s driving record at time of rental to determine rental eligibility.
Participating rental car companies and reward offerings are subject to change without notice.
Four to six weeks should be allowed for receipt of merchandise rewards. Merchandise will be shipped to the Cardholder’s mailing address unless otherwise authorized by UBS Bank. Merchandise will not be delivered to P.O., A.P.O. or F.P.O. boxes, or to any address outside of the 48 contiguous United States and the District of Columbia. For security reasons, parcel or motor freight couriers may contact the Cardholder to arrange delivery of merchandise. It is the responsibility of the Cardholder to respond to the courier in a timely and reasonable manner to facilitate the delivery process. Additional shipping and handling fees for merchandise returned to vendor due to Cardholder’s failure to make delivery arrangements are the responsibility of the Cardholder.
Merchandise rewards are offered and provided by independent manufacturers. The manufacturer’s warranty applies to all merchandise rewards. UBS Bank, TLI, and Visa make no express or implied representation or warranty and will not be liable for injury, damage, loss or expense resulting from your acceptance or use of a reward or from a reward’s defect or failure. UBS Bank, TLI and Visa disclaim any implied warranty of merchantability or fitness for a particular purpose. Merchandise rewards include applicable sales tax and shipping and handling (via first-class mail, ground delivery or motor freight service within the contiguous U.S. and D.C.).
All merchandise reward orders are subject to product availability and UBS Bank reserves the right to substitute merchandise of equal or greater value.
Cardholder will be notified if the merchandise reward ordered is not available and if/when it will become available. UBS Bank reserves the right to alter or substitute any or all merchandise rewards at any time without prior notification. Returns are only accepted for merchandise that is damaged, defective or incorrectly shipped. Notification of same must be made within 48 hours of delivery and must be returned within 30 days for credit or shipment of replacement item. If the item is damaged or defective, please contact 800-762-1000 and select the reward redemption option, between 8:00 a.m. and 9:00 p.m., Monday through Friday, and between 9:00 a.m. and 9:00 p.m., Saturday and Sunday, ET, to report the problem and obtain assistance. Replacement or return of damaged or defective merchandise rewards should be arranged through the UBS Rewards Service Center.
Statement credit redemption option - Personal Choice
In the event that a reward that you are seeking is not offered in the Program, purchase the item on your UBS Visa Signature Business card, then go to ubs.com/onlineservices or call us at 800-762-1000 and select the reward redemption option. We will provide a statement credit for the amount of the purchase, and deduct Points from your Points balance. The rate of redemption is 100 Points per dollar spent (minimum redemption of $100). The Personal Choice statement credit redemption option cannot be combined with other rewards offers. The statement credit will be posted to cardholder’s card within 1 to 2 business days of request. The credit will appear in the card transactions section on UBS Online Services and client statements. A statement credit redemption does not replace the monthly minimum due on the credit card statement. The monthly minimum due payment must be received by the date on the credit card statement.
Redeem Points to cover the cost of your Business Service Account BSA annual service fees. UBS Bank and UBS FSI reserve the right to determine what annual service fees are eligible for redemption and the associated point value. The annual service fee must be charged to your UBS Account before the request can be processed. Call the UBS Rewards Service Center at 800-762-1000 and select the reward redemption option, to request the rewards point redemption.
Once UBS FSI validates that the annual service fee has been assessed, the amount of the fee will be credited to your Card. Your request will not be completed if the fee has not yet been charged to your account.
You can also redeem 35,000 points to cover the annual fee on your UBS Visa Signature Business card. To choose this redemption, call the UBS Rewards Service Center at 800-762-1000.
Many rewards are issued as certificates or gift cards (reward certificates) by the reward providers. Rewards and reward providers are subject to change and may be discontinued without notice. Seven to fourteen business days should be allowed for receipt of reward certificates.
Some rewards are limited to use within the United States. Reward certificates are void if altered or where prohibited by law.
Reward certificates may not be combined with any other promotional offers and must be presented and surrendered upon redemption. No photocopies of reward certificates will be honored.
Reward certificates are valid at participating merchants only through the expiration date printed on the reward certificate. Expiration of reward certificates is subject to the policy of the reward provider. See the individual reward certificate for details of specific expiration dates.
Fulfillment of the reward certificate is the sole responsibility of the participating rewards provider.
Rewards are subject to the terms and conditions imposed by the reward provider, which, in most cases, appear on the reward certificate. Use of any reward certificate is subject to any additional restrictions listed on the reward certificate.
Reward certificates are not valid toward previous purchases and cannot be used as payment on existing account balances with either the participating merchant or UBS Bank. Reward certificates have no cash value and may not be redeemed for cash or its equivalent.
In the event the goods and services you purchase are less than the face value of the reward certificate(s) redeemed, the policy of the reward provider will determine whether credit for the difference will be given. UBS Bank, TLI, and Visa are under no obligation to provide credit or cash back. Generally, no credit or cash back will be given. Certain reward certificates may require a minimum purchase. Exceptions and other restrictions will appear on each respective reward certificate.
For specific questions regarding the terms and conditions of reward certificates, Cardholders may visit us online at ubs.com/onlineservices or call us at 800-762-1000 and select the reward redemption option, between 8:00 a.m. and 9:00 p.m., Monday through Friday, and between 9:00 a.m. and 9:00 p.m., Saturday and Sunday, ET.
Reward certificates are not refundable or exchangeable and are not replaceable in the event of loss or destruction, after issuance. Reward certificates are transferable unless otherwise noted on the reward certificate. Reward certificates are void where prohibited by law.
Redemptions for gift cards or gift certificates shipped outside the continental United States may incur additional shipping costs. Please contact the Rewards Service Center for exact costs.
Unless otherwise stated on the reward certificate, reward certificates offered do not include any federal, state or local taxes, which are the sole responsibility of the Cardholder.
UBS Bank, TLI, and Visa are not responsible for the problems or defects of any merchandise purchased using a reward certificate or for failure of merchant to perform because of bankruptcy, insolvency or any other reason.
UBS Bank, TLI, and Visa are not responsible for any merchant performance.
Reward certiﬁcate merchant/provider disclaimers Participating merchants are not sponsors of this program and are not affiliated with UBS Bank USA. Additional terms and conditions may apply.
See participating merchants for details. To view additional terms and conditions for rewards, visit ubs.com/mycardbenefits.