What do I do if my Access Card or card reader is lost or not working?

First, check whether the battery of the card reader is depleted. The charge level is shown on the card reader. If the battery is depleted, you can replace it with a standard, commercially available CR 2025 button cell battery. Check that this is the right battery for your device, as some card readers still use other battery types.

If the problem persists or if you have lost your card reader or it is broken, you can order a replacement card reader online.

If you have lost your Access Card or it is blocked or broken, you can order a new Access Card with PIN online. For security reasons, it is not possible to unblock the Access Card.

How to correctly dispose of your device

Card reader, black

Turn in the device at an official disposal/recycling point in Switzerland (e.g. electronics shops)

Card reader, gray/Access Key

Turn in the device at a UBS branch or mail it to the address below

Return address

Disposal and recycling
P.O. Box
CH-8098 Zurich