What can I do if my card reader or Access Card is defective or blocked?

Please choose from the following topics so we can restore your access to Digital Banking as soon as possible.

How to dispose of your device properly

Card reader

Disposal at official disposal points in Switzerland (e.g., electronics shops).

Access Key / Access Card

Return to a UBS branch or send back to the address below. Please do not cut the Access Card, as it contains a battery.

Return address

UBS AG
Disposal
PEZH FLUR4 FNFN-100
Postfach
CH-8098 Zurich