Secure digital banking Carry out your banking transactions in line with the highest security standards

Your security is important to us. UBS Digital Banking is based on the latest generation security solutions. Thanks to effective identification methods and strong data encryption, we offer you extremely secure access to your banking transactions.

However, access via the Internet also involves risks. The weak point is usually the client's computer, and we have no influence over its security. That's why it's important for you to protect your computer and to take note of the following security recommendations.

Security recommendations

You can ensure optimal security when using e-banking and Mobile Banking. You should regularly check your own security behavior using the following recommendations.

UBS transmits a certificate when establishing a connection to UBS Digital Banking. Your Internet browser uses this to verify that you are actually connected to UBS.

You can use your card reader to verify independently the authenticity of this certificate. To do so:

  1. Click once or twice, depending on the browser being used, on the padlock symbol shown.
  2. The certificate shown in the popup window must correspond with one of the certificates listed here.

The Access App automatically performs this verification for you.

To minimize the risk of third-party access, always start the login process with the card reader via www.ubs.com/online.

The number displayed by UBS for the login, which you transfer to the card reader, always has six digits. If it has fewer digits, you might be confronted with attempted fraud. In this case, contact the support as soon as possible.

You should also contact the support if unusual messages are displayed or if, during the login, you are requested to install new software.

The Access App automatically establishes a secure connection to UBS.

UBS never takes the initiative to approach you by phone, by e-mail or by internet to request you to disclose personal information or to perform a confirmation with the Access Card and card reader.

Therefore, delete e-mails whose senders you do not know or whose authenticity you doubt. Do not disclose any personal information if somebody asks you for such unrequested, even if the other party claims to be UBS.

After logging in, only use the Access Card and card reader to confirm character strings that you yourself have entered and whose correctness you can check - such as account numbers for a payment or a new telephone number.

As a general rule, if you consider a situation to be unusual, refuse to disclose your personal security details or to use the Access Card and card reader. In such a case, contact the support as soon as possible.

With the confirmation of the beneficiary, you can ensure that no payments that have been manipulated by third parties are executed. For this, you need to compare the entered payment data carefully with your payment references.

Make sure you log out at the end of every session: Using the logout button in the top right-hand corner in e-banking, or under Logout in the menu in Mobile Banking. We recommend that you empty the cache of your browser.



Login options

We have the ideal login methods to give you secure access to e-banking or Mobile Banking.

Login options



Security tips

Discover more practical tips on secure everyday use of e-banking and Mobile Banking.

Security tips

More information

Want to order means of access?

You can order additional means of access in e-banking under "Offerings".

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0848 848 064

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