Customer service

In accordance with the Order of the Ministry of Economy 734/2004 of 11th March on Departments and Customer Service and Customer Ombudsman of Financial Institutions. UBS has regulated the operating processes of Customer Service through the creation of the Customer Satisfaction Rules and Regulations (ES) (PDF, 100 KB) available to you at the UBS Europe offices. S.E., branch in Spain

The Customer Service Department is in charge of assisting and solving complaints made by customers in relation to their interests and legally acknowledged rights resulting from the services provided by UBS Europe. S.E., branch in Spain and UBS Gestión SGIIC, S.A.U. Additionally, UBS brings before its customers the figure of the Customer Ombudsman, whose role is regulated by their own Rules.

See below contact data of the UBS Europe, S.E. Customer Service organizations. S.E., branch in Spain

UBS Customer Service
María de Molina Street 4,
28006 Madrid
 
Email:
departamento.atencion-cliente@ubs.com

Customer Ombudsman
José Luís Gómez-Dégano and Ceballos-Zúñiga

Raimundo Fernández Villaverde Street No. 61,8° Dcha.
25003 Madrid.
Email:
oficina@defensorcliente.es

If, after bringing the complaint before Customer Service or before the Customer Ombudsman, the customer does not receive a satisfactory answer, or if they do not receive any answer after two (2) months of bringing the complaint, the customer can address the Claims Office of the Central Bank of Spain (C/Alcalá 48, 28014 Madrid) or to the Claims Office of the CNMV (C/Edison 4, 28006 Madrid), as appropriate.