What do I need to do if my V PAY / Maestro / Visa / Mastercard debit card is lost, stolen or stops working?
If your debit card is lost or stolen, block it immediately. If your card stops working, you can order a new one in E-bBnking and Mobile Banking.
Blocking a debit card via E-Banking / Mobile Banking is free of charge.
1. Log on to E-Banking.
2. Navigate to “Accounts & Cards > Direct access > Block card”.
3. Click “Block card” and follow the instructions. The card will be blocked immediately, and you will receive a replacement card by mail.
If your card does not work, order a replacement card by clicking on “Replace card” and follow the instructions.
If your card does not work, order a replacement card in E-Banking.
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