Financial Services Act (FinSA)

Information for clients of UBS Switzerland AG

Clients of UBS AG (Investment Bank) can find information via the following link:

The new Swiss Financial Services Act (FinSA) entered into force on 1 January 2020. The aims of the new Swiss FinSA include strengthening investor protection and the Swiss financial center, and establishing comparable standards for financial service providers. Please note that UBS Switzerland AG will make use of the regulatory transition periods to implement FinSA duties regarding the rules of conduct and the organizational measures.

We have put together some important information for you as a client below:

UBS Switzerland AG is a wholly owned subsidiary of UBS Group AG. It is subject to the Swiss Federal Banking Act and is supervised by the Swiss Financial Market Supervisory Authority (FINMA).

Contact UBS Switzerland AG

UBS Switzerland AG
P. O. Box
8098 Zürich
+41 (0)44-234 88 88

More details:


Contact FINMA

Swiss Financial Market Supervisory Authority FINMA
Laupenstrasse 27
3003 Bern
+41 (0)31-327 91 00

More details:

We are not satisfied until you are. If we fail to meet your expectations at any time, please contact your client advisor. Together we will find a way to resolve the issue.

You will find detailed information on our complaints process via the following link:

If we are unable to find an amicable solution, you can contact the Swiss Banking Ombudsman. This is the Ombudsman service responsible for UBS Switzerland AG and is a free and neutral information and mediation agency.

As a general rule, the Ombudsman only gets actively involved after the bank receives and has had an opportunity to respond to a written client complaint.

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
8021 Zürich

Only for Clients with a Custody Account or Clients who otherwise trade financial instruments with UBS Switzerland AG:

FinSA divides clients of financial service providers into retail clients, professional clients and institutional clients. This classification ensures additional regulatory protection and is based on a person’s individual financial circumstances or level of knowledge, experience and financial expertise, or the size of the company defined by law or professional treasury. Small and medium-sized companies are generally classified as retail clients, large companies, pension funds and financial intermediaries as professional clients. Unless we inform you otherwise, you will be classified as a retail client, giving you the most comprehensive level of client protection.

Provided you meet the necessary requirements, you can request a change in your classification. To do so, please contact your client advisor.

More information on the various client classifications can be found here:

Transactions with financial instruments are associated with opportunities and risks. It is therefore important that you are familiar with and understand these risks before using a financial service.

The brochure “Risks Involved in Trading Financial Instruments” contains general information on typical financial services and on the characteristics and risks of financial instruments. Familiarize yourself with this information before signing a contract and contact your client advisor if you have any questions.

The risk brochure can be found here:

You can obtain a physical copy of the brochure from your client advisor or from any branch.

Following the introduction of FinSA, a Key Information Document must be made available when giving private clients personal recommendations for financial instruments.

The Key Information Document contains information about the characteristics of the product as well as its risks and costs, and makes it possible to compare different financial instruments.

You will find the individual Key Information Documents and comparable information sheets – if provided by the issuer – on our website:

You can also obtain these documents in printed form from your client advisor on request.

Costs and fees may be incurred both by UBS and by third parties (e.g. fund managers) in connection with the provision of financial services. We distinguish between costs and fees that are charged directly to your account and costs due on the returns of a financial instrument.

On request, your client advisor will be happy to provide you with detailed information about the costs and fees of your financial transactions.