1．Matters to be considered in relation to a customer when soliciting business
The Bank will endeavour to perform a thorough review of a customer’s financial circumstances including past investment experience, purpose of investment and risk appetite.
The Bank will recommend to customers only those products which it considers are suitable for a customer given his/her financial circumstances, knowledge, experience and purpose of investment.
The Bank will endeavour to provide an adequate explanation as to the contents and the potential risks of any products which it recommends, in accordance with his/her knowledge, financial circumstances, and purpose of investment, by necessary method and measure for his/her understanding.
2. Matters concerning the methods and hours in relation to solicitation
The bank will endeavour to provide a high standard of service to its customers, designed to meet the needs of the customers in a professional manner.
The Bank will endeavour to ensure that when soliciting for business it complies with all appropriate laws and regulations.
The Bank endeavors to solicit customers under rational ground, by avoiding soliciting in their inconvenient time slot.
3. Other matters regarding appropriateness of solicitations
The Bank has drawn the attention of the LSFP and the Policy to its employees in order to avoid inappropriate solicitations.
The Bank will continue to enhance its internal management systems in accordance with applicable laws, regulations and guidelines.