In accordance with the Order of the Ministry of Economy 734/2004 of 11th March on Departments and Customer Service and Customer Ombudsman of Financial Institutions. UBS has regulated the operating processes of Customer Service through the creation of the Customer Satisfaction Rules and Regulations (ES)
available to you at the UBS Europe S.E., branch in Spain
The Customer Service Department is in charge of assisting and solving complaints made by customers in relation to their interests and legally acknowledged rights resulting from the services provided by UBS Europe. S.E., branch in Spain and UBS Wealth Management, SGIIC, S.A.U.
See below contact data of the UBS Europe, S.E. branch in Spain Customer Service organizations.
If, after bringing the complaint before Customer Service, the customer does not receive a satisfactory answer, or if the deadlines established in the Customer Protection Regulations had expired, the customer can address the Claims Office of the Central Bank of Spain (C/Alcalá 48, 28014 Madrid) or to the Claims Office of the CNMV (C/Edison 4, 28006 Madrid), as appropriate.
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