TWINT

Follow these four steps to make the UBS TWINT App the active TWINT App that you use to receive TWINT payments on the credit account stored in UBS TWINT.

1. In the UBS TWINT App, tap “Request or split” to request an amount from a contact.
2. Enter a random contact and amount (e.g., CHF 0.05) and swipe the “Request” button. If your UBS TWINT App is already the default app, your request will be sent, though you can still cancel the request under “Transactions.”
   
3. Confirm that you want UBS TWINT to be your default app by tapping “Allow.”
   
4. You will receive a confirmation code via SMS. Enter the code into the app and tap “Continue.”

Perfect! UBS TWINT is now your default app. The request to the contact you selected in the setup process was never sent. If you still want to send it, you must restart the payment process.

UBS TWINT is now available internationally in iOS and Google Play stores.

Changing the country setting in the App Store*

Apple App Store    

1. Open the App Store and scroll down to “Sign In” on the “Features” page.
2. Confirm “Use Existing Apple ID” and enter your Apple ID and password.
3. Tap on your Apple ID and then on “View Apple ID” or “Display account.”
4. Go to “Country/Region” and select “Change Country or Region.”
5. Accept the Apple guidelines.
6. Select a payment method and enter your payment information / billing address.
7. Done!

Google Play Store

1. Open the Google Play Store.
2. Open the menu, and then select the "Account" tab followed by "Country and profiles.”
3. Tap on the country for which you want to add an account.
4. Follow the instructions on the screen to add a payment method for the selected country.
5. Done!

* Please note that items purchased in the store of the previous country will no longer appear in your “Purchase history” section. Our customer service team will be happy to answer any further questions you may have.

Text messages for marketing purposes can be deactivated by sending STOP TWINT to the number 5555.

Change passcode

1. Go to “Set new passcode.”
2. Enter the restoration code. This will have been sent by text message to the registered mobile number. Make sure that the code is entered correctly, and bear in mind that it can take a few minutes before you receive the text message with the code (depending on your internet connection).
3. Enter the last four digits of your credit account (IBAN) for verification and confirm your entry.
4. You can now enter a new passcode.
   

Push notifications require an internet connection, i.e., you need to be connected to Wi-Fi or a broadband network (3G, 4G, 5G or LTE). In addition, there are marked differences between many Android operating systems: whereas some devices automatically suppress push notifications, others allow them from apps by default. Some Android devices block push notifications when in power-saving mode. The following options should help you remove this block:

1. Go to the settings on your device. Next, go to “Optimization settings” (these are device-specific and may also be called auto-launch, auto-start, app auto-start, start-up manager, auto-start manager, app optimization, protected apps or background app management). Remove the UBS TWINT app from the list of optimized apps. Allow the UBS TWINT app to override the operating system optimization by including the UBS TWINT app on the list of protected apps.
2. Go to the settings on your device and allow notifications in the UBS TWINT app notification manager. In addition, make sure “Priority display” is activated for the UBS TWINT app. 
3. Go to the settings on your device. Next, go to the app settings and select the UBS TWINT app. Allow the UBS TWINT app to run even when the screen is off.
4. Go to your device settings and add the UBS TWINT app to the list of protected apps in the Battery Manager.

Note: The exact steps will vary according to your device. We recommend you use this information as a starting point.

The short answer: to protect your accounts.

For most payments, logging into the TWINT App once with your password or biometric data will be enough. However, for security reasons additional authentication via the UBS Access App is required for certain payments.

To confirm payments using the Access App, you must store your payment methods in TWINT using your Digital Banking contract (Settings > Manage payment methods > Add/Update > with UBS Digital Banking contract) and activate the Access App. Without the Access App or a Digital Banking contract, you can only make payments within the defined limits. But with your Digital Banking contract and the Access App, you'll benefit from higher limits.
Important: For security reasons, you only have 30 seconds to confirm TWINT payments that require approval via the Access App.

Have you already installed the Access App?

Please ensure that the Digital Banking contract from which the payment methods are taken is activated in the Access App. To do this, open the Access App and go to “Settings.” Add the relevant Digital Banking contract under “Manage access authorizations.”

Do you use a credit card that was not issued by UBS?

In this case, you cannot make payments of more than CHF 500. For security reasons, the transaction limit at some retailers is CHF 500. Would you like to increase your limit? Find all the information you need here.

You don't yet have the Access App?

No problem. Download the Access App from the App Store or Google Play store here.

Please note: If you have several UBS Digital Banking contracts, you need to set up the Access App for the contract whose payment methods you want to use in UBS TWINT. Only then can you use the Access App to confirm TWINT payments.

You cannot confirm TWINT payments while the Access App is being updated. Please try again later. If the problem should occur again, please contact our Support team or send an email to sh-ubs-twint-app@ubs.com.

3-D Secure lets us check that you are the rightful owner of the card that you want to store as a payment method. This increases your security and protects you against fraud. During the process, CHF 0.10 is temporarily charged to your card but the amount is not actually debited.

The 3-D process is conducted by the individual card issuer and may differ depending on the card.

3-D Secure authentication is not necessary if you add your payment method directly via a UBS Digital Banking contract.

Please make sure that the blocked UBS Credit Card is not stored in any other TWINT account. If you are not sure, please contact UBS TWINT Support.
Replace the blocked UBS Credit Card in the UBS TWINT App with the new card as soon as you receive it.

Account information (IBAN) incorrect

Please make sure your account is a Swiss bank or post office account. You can correct the IBAN while registering. Simply go back one step (click in the top left on the “Back” button) and update your entry (enter a correct Swiss IBAN).

Account is already in use

Please check whether your IBAN has already been used to register another TWINT app and contact our customer service team at 0848 000 376.

No existing bank account

Unfortunately, if you don’t have a Swiss postal or banking account, you can’t use UBS TWINT.

Learn about our banking services packages – accounts and cards at a special price. If you select a UBS account as your method of payment, you’ll benefit from a higher transfer limit.

Wrong mobile number

The activation code is sent by text message to the mobile number that you used to register for UBS TWINT. Please check that you entered your Swiss mobile number correctly (+41 7X XXX XX XX). Simply go back one step by selecting the “Back” button in the top left and update your entry with the correct number. Please contact the support team if the problem persists.

No internet connection

You need to be connected to the internet to generate and send an activation code. Make sure that your smartphone is connected to the internet and request the activation code again. Please call our support hotline at 0848 000 376 if the problem persists.

No signal

Make sure that you have a strong enough signal (network operator) to be able to receive the text message. Please contact the support team at 0848 000 376 if the problem persists.

Receipt of the activation code blocked by iPhone settings

1. Go to "Settings" and tap on “Messages.”
2. Select the “Messages” menu item.
3. Make sure that the setting “Filter Unknown Senders” is not switched on.
4. Make sure that there are no senders under the “Blocked” menu item. This could prevent you from receiving the activation code.
   

You can register multiple UBS accounts and UBS credit cards as a payment method via your Digital Banking contract, as described below. Before confirming a payment via TWINT, you’ll then be able to choose an appropriate payment method.

Here’s how you add new payment methods:

1. Log in via the TWINT app
2. Go to "Menu” > “Settings” > “Manage payment methods”
3. Click on “Add/Update”, select “With UBS Digital Banking contract” and enter the number of your Digital Banking contract
4. After extra authentication, you can either add additional payment methods or immediately benefit from your newly acquired payment flexibility.

Note: To be able to change your payment method for payments under 40 Swiss francs, go to “Settings” > “Automatic payment approval” and deactivate this setting.

Yes, you can add your virtual UBS Credit Card as a payment method in the UBS TWINT App by navigating to “Settings – Manage payment methods.” Please note that unfortunately you cannot add your card to UBS TWINT until 24 hours after it has been issued in UBS Digital Banking.

No, in the UBS TWINT App you can only store either a UBS account or Credit or Prepaid card as a payment method.

Only UBS transaction accounts (personal account, personal* current account) with a Digital Banking contract can be used as a payment method for UBS TWINT. You’ll find your Digital Banking contract number in the contract that UBS gave you after you opened the Digital Banking account.

If you’re not yet using UBS Digital Banking, you can activate it free of charge and benefit from both the service and a higher transfer limit with UBS TWINT.

* Company accounts cannot be used as a method of payment.

Change payment method with Digital Banking contract

1. Open the menu in the top right and go to “Settings.”
2. “Change payment method” > “Add payment method.”
3. Click on “With Digital Banking contract”
4. Select the credit card that you want to renew as the payment method.

Change payment method without Digital Banking contract

1. Open the menu in the top right and go to “Settings.”
2. “Change payment method” > “Add payment method.”
3. Click on “Without Digital Banking contract”
4. Enter the corresponding credit card details.
   

1. Open the Migros app and tap on “Wallet”
2. Show the indicated Cumulus QR code at the checkout or scan the Cumulus QR code yourself at the self-service checkout
3. Select “Mobile payment” and enter your code or verify yourself via Touch ID, Face ID, fingerprint recognition or other biometric authentication method.
4. Select “TWINT” and show the displayed payment code at the checkout or scan the code yourself at the self-service checkout

You can pay for parking with the TWINT app in selected parking lots. It works with all designated parking meters – look for the TWINT sticker (or Parkingpay QR code in Zurich).

Note: This function isn’t available for parking garages or parking lots with a centralized, automated pay station.

1. Use the UBS TWINT app to scan the QR code on the parking meter. You must register your license plate number in the app the first time you use it.
2. Select in the TWINT app how long you’ll be parking, and confirm payment with a tap in the center of the circle.
3. Paid parking time can be canceled early at any time in the app. And best of all: The excess amount is refunded to you directly via the TWINT app.

Find an overview of participating locations here: https://www.twint.ch/parking/. Find further answers about parking here: FAQ TWINT parking

1. In the UBS TWINT App, tap on “Cash withdrawal” under “More”
2. Select a participating store near you on the Sonect site
3. Define the amount and pay via TWINT
4. Present the barcode at the checkout in store
5. And the desired amount will be paid out to you

The amount will be debited directly via TWINT. You can withdraw a maximum of 200 francs per transaction and a maximum of 1,000 francs per month. The maximum amount that can be paid out in each case depends on the cash availability in the selected store.

The fees for a cash withdrawal are 1 franc for a withdrawal of up to 100 francs or 1.5 francs for 101 to 200 francs.

If you have a problem with the barcode or the Sonect site, please contact twint@sonect.ch / +41 44 508 72 00.

Sending money:

Although it’s possible to send money to friends who don’t have UBS TWINT, they’ll have to register before the money can be credited to their accounts. After entering the desired amount and an optional message, you can send the person a text message inviting them to use the app. The pending payment is automatically canceled if the recipient doesn’t register within four days.

Requesting money:

Yes, you can request money from friends who don’t have UBS TWINT. After entering the desired amount and an optional message, you can send the person a text message inviting them to use the app. The pending request is automatically canceled if the other person doesn’t register within seven days.

Contacts not displayed

This problem occurs if you’ve not given UBS TWINT access to your contacts. To allow access, you need to give UBS TWINT access to your contacts in the device settings for applications.

The data will of course be treated as confidential.

Invalid number

UBS TWINT only accepts recipients with a valid Swiss mobile number in the format: +41 7X XXX XX XX.

Problem with your debit account

The problem may be with your debit account. The following problems may occur in this instance:

Credit or prepaid card

The credit card has expired. If the expiry date is still in the future (at least one month), please contact the UBS TWINT support team at 0848 000 376 to clarify the situation.

Balance too low

Check whether the balance of your debit account is too low to make the payment.

Make sure that there’s enough money in your UBS account or on your prepaid card, and check whether you’ve reached the limit on your credit card. Try again.

The recipient has blocked you

The recipient can block you if they use a TWINT app that isn’t UBS TWINT. You cannot transfer money to users who’ve blocked you. The best course of action is to contact the recipient directly so that they can unblock you. UBS TWINT doesn’t allow you to block other users.

Recipient account blocked

You cannot transfer money to users whose UBS TWINT accounts have been blocked. Only the recipient can reactivate their UBS TWINT account. The pending payment is automatically canceled if the recipient doesn’t register within four days.

Recipient not registered

If the recipient hasn’t yet registered for TWINT, you can send them an invitation to use the app via text message. The pending payment is automatically canceled if the recipient doesn’t register within seven days.

Follow these steps if you have paid a private individual via TWINT but never received the goods.

1. Contact the seller to find out whether the payment arrived and the goods have been shipped.
2. Try to claim the amount back directly in TWINT from the seller if they do not contact you and you still have not received the goods.
3. If you do not receive the amount back within a reasonable time, please contact the police, who can help you get your money back.
   Unfortunately, UBS and TWINT cannot help you, as we are only allowed to disclose sensitive information by order of the police.
   

Check in your UBS TWINT App to see which account you have stored as a credit account (Settings > Manage credit account). If you see the transfer in the UBS TWINT App, the money will be credited to this account. If you do not see the transfer in the UBS TWINT App (under “Transactions”), the money might have been sent to a previous TWINT App (e.g., TWINT Prepaid App). Check the TWINT App of the previous bank and the credit account specified there. Please note that the TWINT App of the previous bank may still be active, even if you have deleted the app. To learn how to make your UBS TWINT App your active TWINT App, click here.

If you see the amount in your UBS TWINT App, but not in the credit account you specified, please contact UBS Support.

Refunds are credited to the credit account stored in the TWINT App (Settings > Manage credit account). This also applies to most payments that were made with a credit or prepaid card stored in TWINT. Refunds of payments with a UBS Visa Credit Card are sometimes credited directly to the card.

From the app:

1. In the menu, click on “Customer loyalty cards.”
2. Select “Add” and then the Coop Supercard.
3. Enter the e-mail address linked to your Supercard ID and your password.
4. If you don’t remember your password, select the info symbol and go to “Forgotten password?” on the Coop website.
   

1. Open the Migros app and tap on “Wallet”
2. Select “Mobile payment”
3. Define a code
4. Tap “Add a payment method,” select “TWINT” and tap “Next”
5. Select “UBS TWINT,” log in to UBS TWINT and tap “Register” — done!