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UBS key4 insights: Frequently asked questions

Everything you need to know about UBS key4 insights in the Mobile Banking App.

UBS key4 insights is a feature within the UBS Mobile Banking App that analyses your transactions with a UBS account or card. It prepares trackers so that you can keep an eye on your finances, generates personalized insights into your spending habits and gives tips for saving and investing.

UBS key4 insights helps you keep an eye of your day-to-day finances with trackers. What’s more, it can also help you save more, spot unusual transactions and manage your expenses.

No, UBS key4 insights is free to use in the Mobile Banking App as part of your banking package.

UBS key4 insights analyses only the transactions of your accounts and cards with UBS. This includes past transaction, balance and account information. UBS key4 insights generates insights unique to you.

After logging in to the Mobile Banking App, find the UBS key4 insights widget on the home screen. 

You can also select the "Analytics" icon in the top right corner of the home screen – it’s next to the question mark and the speech bubble.

Finally, you can also see your insights by selecting “More > UBS key4 insights” in the bottom-right corner of your Mobile Banking App.

No, you do not need to actively sign up for UBS key4 insights. The feature is already available in your Mobile Banking App. You can find the most relevant insights and trackers directly on the home screen by scrolling down to the UBS key4 insights widget. You can also select the “Analytics” icon in the top right corner of the home screen (next to the question mark and the speech bubble) to access all insights and trackers created for you.

All your accounts and cards with UBS are analyzed by default, but you can exclude any accounts or cards from UBS key4 insights in the settings.

You can find the settings for UBS key4 insights either by selecting your profile on the Mobile Banking home screen and opening “Settings > UBS key4 insights”. Alternatively, in the insights feed, you can open the menu by selecting the three dots in the top-right corner. There, select “Settings”.

UBS key4 insights analyzes all your own accounts, including joint accounts. You can change this at any time in the settings.
Your partner will also receive insights for their own accounts, as well as the account they share with you. They too can adjust this in their settings.

All insights, read or unread, remain in your insights feed for 35 days after they are generated. To access the feed, select “See all” above the UBS key4 insights section on the home screen. Insights which are yet to be viewed are tagged as “Unread”.

Insights are available in your Mobile Banking App for 35 days after the insight is generated.

In the settings for UBS key4 insights, you can choose whether you would like to see insights on your home screen.

Yes, you can deactivate UBS key4 insights in the settings. If you change your mind, you can always reactivate it via the analytics icon on the top right corner of home screen, next to the question mark and the speech bubble.

All your data is deleted after 30 days. This covers current and past insights, as well as any additional information added by you, for example custom tags, or changes to the spending category of a transaction. If you change your mind and reactivate UBS key4 insights during these 30 days, your data will be restored.

We ask for your patience. To generate timely and relevant insights for you, UBS key4 insights requires a certain amount of data. Please check again later.

Transactions with UBS accounts or cards from the last six months are typically analyzed.

In the context of the insights generated for you, UBS does not share your personal or financial information with unrelated third parties. The transferal of personal data within UBS and the UBS Group is based on appropriate safeguards. We implement the necessary legal, operational, and technical measures and/or enter into an agreement with you before such transfers.

You can activate sustainability-related insights in the settings by turning on the toggle “Receive sustainability insights”.”

Based on your purchases, the CO2 tracker provides insights on your carbon footprint. Knowing your carbon footprint enables you to make more mindful choices on what you buy. UBS uses the methodology developed by Doconomy. First, we assign each payment to a merchant category which indicates how much CO2 is generated per Swiss franc for a particular product or service. Then, we calculate that transaction’s carbon footprint by multiplying the emission factor by the amount you paid. Based on your transactions, UBS knows where you have shopped, but not exactly which products or services you purchased. For this reason, the carbon footprint is only an estimate. You can find more details about the carbon footprint in our FAQs.

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Did you know? The most relevant insights are displayed on your Mobile Banking home screen. You can scroll through them horizontally and select one to see the full insight.

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Last modified on 13 Mar 2025, 11:33 CET

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