How can I set / change my mobile banking password?

You can set or change your mobile banking password via e-banking or in the mobile banking app. The use of Touch ID on your smartphone will simplify the login.

  1. Log on to e-banking.
  2. Navigate to “Settings > User Profile” at top right.
  3. Select “Password” and enter your new password.
  4. Confirm the change using your card reader or Access Card display.
  1. Log on to the mobile banking app.
  2. Navigate to “Settings> Settings & Security> Security> Access Methods> Password > Settings> User Profile”.
  3. Select the “Change” or “Set” tab and enter your new password.
  4. Confirm using your card reader or Access Card display.

To use the fingerprint / Touch ID you must first set a password.

  1. Open the mobile banking app.
  2. On the login screen, select “Method > Fingerprint / Touch ID”.
  3. Confirm to enable use of Fingerprint / Touch ID as the login method.