How do I log in to e-banking?

To use e-banking, you need a UBS bank account, a UBS e-banking contract and a computer or tablet.

Please select the desired login method:


 

Login with Access Card and card reader

1. Switch on the card reader by inserting the Access Card with the chip at the front.

2. Enter the PIN and press "OK".

Please bear in mind:

Your Access Card is blocked after entering the PIN incorrectly three times. You should therefore call support after two incorrect entries.

3. Enter the contract number on the login page and click "Next". If you have any problems, please check that the contract number is correct.

4. Select "Access Card" as login method (if not already preselected).

5. Enter the six-figure input number displayed on the login page in the card reader and press "OK".

Please bear in mind:

If you enter the same number twice shortly in succession, a letter appears in place of numbers. Therefore, after entering the first number, wait about one second before entering the next number.

6. Transfer eight-figure code from the card reader to the login page and click "Login".

 

Login with Access Card Display

Is your Access Card Display showing ERROR-LEVEL1?

Try to log in again. If the warning keeps on appearing, contact our e-banking support team by phone on 0848 848 064 (available 365 days a year / 24 hours a day, max. CHF 0.08/min.).

1. Enter the contract number on the login page and click "Next". If you have any problems, please check that the contract number is correct.

2. Select "Access Card" as login method (if not already preselected).

3. Switch on Access Card Display, enter PIN and press "OK".

Please bear in mind:

Your Access Card Display is blocked after entering the PIN incorrectly three times. You should therefore call support after two incorrect entries.

4. Enter the six figure input number displayed in the Access Card Display and press "OK".

Please bear in mind:

If you enter the same number twice shortly in succession, a letter appears in place of numbers. Therefore, after entering the first number, wait about one second before entering the next number.

5. Transfer eight-figure code from the Access Card Display to the login page and click "Login".

 

Login with Access app

1. Enter the contract number on the login page and click "Next". If you have any problems, please check that the contract number is correct.

2. Select "Access app" as login method (if not already preselected).

3. Start Access app on your smartphone.

4. Scan the QR code displayed on the login page.

5. Enter PIN for the Access app.

QR code scanning not possible

Do you have the Access app installed on the same device as you would like to use for e-banking? Click "Send QR code to Access app" on the login page to log in to e-banking.