Where is my debit card?

You can view the status of your debit card in Digital Banking under “Cards”.

Once your debit card has been produced, you will receive an SMS notification.

After this notification, your debit card is usually delivered within up to five days.

Your debit card is normally sent to your registered domicile address. If you specified a one-time delivery address when ordering it, the card will be sent to that address instead. If your address was recently changed, your card may have been sent to a previous address before the update was processed.

For security reasons, your PIN is sent separately from the card.

It is delivered by letter to your domicile address or to the same one time delivery address specified during the order.

If your debit card has not been received or has been delayed after the SMS notification, check your delivery address and card status in Digital Banking under “Cards”. If the delivery is overdue, you can order a replacement card directly.

For your protection, the previous card remains active until the new card is used for the first time, after which the old card is deactivated.

Pricing details can be found in the official price brochure or the relevant product factsheet.

If the debit card is not included in your banking package, the fee is CHF 4 per month.