Order a replacement credit card

If your credit/prepaid card is defective, you can order a replacement card free of charge in E-Banking or Mobile Banking.

Tip: If your card was lost or stolen, use “Block a card” option in your UBS Mobile Banking App or in E-Banking. Your replacement card will be issued automatically than.

Block your credit card

How to order a replacement credit card

On your smartphone

Log in to the Mobile Banking App

Tap Cards

Mobile Banking Screenshot: navigation bar

Choose Credit & Prepaid tab, then tap the card you’d like to order replacement card for

Mobile Banking Screenshot: credit and prepaid tab

Navigate to Menu > Self-service for cards

Mobile Banking Screenshot: Menu - Self-service for cards

Tap Order replacement card and follow the instructions

Mobile Banking Screenshot: Menu - Order replacement card

Follow the instructions

Mobile Banking Screenshot: instructions

A replacement card will automatically be sent to you by mail.

On your computer

Log in to E-Banking

Navigate to Accounts & Cards > Settings for cards > General > Replace card

E-Banking Screenshot: Settings for cards

Select the card for which you want to order replacement

Follow the instructions

E-Banking Screenshot: Order replacement card - instructions

A replacement card will automatically be sent to you by mail.

Card details

Further support options

Check out this selection of frequently asked questions