You are unable to make a payment or withdraw cash using a credit card / prepaid card. What can I do?
Please check the limit of your credit card or the credit on your prepaid card in E-Banking or Mobile Banking.
- Log on to E-Banking.
- Navigate to “Cards > Account & expenses > Current transactions”.
- You can see the available credit / balance under “Available amount ”.
- Log on to the Mobile Banking App.
- Navigate to “Cards > Credit & prepaid”.
- Select the corresponding card.
- You can see the currently available amount under “Available ”.
If you still cannot make a payment or cash withdrawal, please contact our customer service hotline.
Used up your limit or credit balance?
If you have used up your limi t or the credit balance on your prepaid card, you can increase the limit/credit balance yourself in just a few seconds.