You are unable to make a payment or withdraw cash using a credit card / prepaid card. What can I do?
Please check the limit of your credit card or the credit on your prepaid card in E-Banking or Mobile Banking.
If you still cannot make a payment or cash withdrawal, please contact our customer service hotline.
Used up your limit or credit balance?
If you have used up your limit or the credit balance on your prepaid card, you can increase the limit/credit balance yourself in just a few seconds.
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