Please note: If you have lost your card or it has been stolen, you should block it immediately.
Please note: A frozen card is not the same as a blocked card. A frozen card can be reactivated. If a card is blocked, a replacement card must be ordered. You can view the status of your card in UBS Digital Banking under "Cards".
- Check the limit of your credit card or the balance of your prepaid card in UBS Digital Banking.
- Check if your card is frozen and reactivate it if necessary.
- If you have forgotten the PIN of your card, you can view it in UBS Digital Banking. If you entered the PIN incorrectly three times, you can order a new PIN in UBS Digital Banking.
- If your card has expired or is blocked and you have not yet received a replacement card, please contact us. UBS Card Center +41 44 828 31 34 (only for inquiries about your credit/prepaid card).
Tip: If you need a new credit card immediately, request a virtual credit card in UBS Digital Banking.
Tip: Set up notification rules and define which events you want to be automatically informed about.