If you've forgotten your PIN or entered it three times incorrectly, you can order a new PIN in E-Banking free of charge. You will receive a new PIN by mail within a few days. Unfortunately it is not yet possible to order a PIN in Mobile Banking.

Note: while you wait for your new PIN, you can continue to make convenient mobile and contactless payments with your smartphone or smartwatch (except Swatch Pay).

Changing your PIN

You can change your PIN at any ATM in Switzerland. Simply insert your card, select “Change PIN” and follow the instructions on the screen.

The machine will reject overly simple PINs such as 1234 or 5555 for security reasons. It is not possible to change your PIN from outside Switzerland. For security reasons, do not use any personal data such as your date of birth, telephone number or car registration number when creating a PIN.