How can I change the PIN for my credit card/prepaid card or order a new one?

Changing your PIN

You can change your PIN at any ATM in Switzerland. Simply insert your card, select "Change PIN" and follow the instructions on the screen.

The machine will reject overly simple PINs such as 1234 or 5555 for security reasons. It is not possible to change your PIN from outside Switzerland.

Ordering a new PIN via e-banking

  1. Log on to e-banking.
  2. Go to "Cards > Credit/prepaid cards > Settings & Services > Order PIN".
  3. Select the card for which you wish to order a PIN and confirm your selection.
  4. You will receive a new PIN by mail within a few days.

Please call our customer service team if you have any questions or if anything is unclear. We are here for you 24 hours a day. You can find our telephone number in the right-hand column.