How can I change the PIN for my credit card / prepaid card or order a new one?

If you have forgotten your PIN, you can order a new PIN in E-Banking. It is unfortunately not yet possible to order a PIN via Mobile Banking.

  1. Log on to E-Banking.
  2. Navigate to “Cards > Credit/Prepaid cards > Settings & services > Order PIN”
  3. Select the card for which you wish to order a PIN and confirm your selection.
  4. You will receive a new PIN by mail within a few days.

Changing your PIN

You can change your PIN at any ATM in Switzerland. Simply insert your card, select “Change PIN” and follow the instructions on the screen.

The machine will reject overly simple PINs such as 1234 or 5555 for security reasons. It is not possible to change your PIN from outside Switzerland. For security reasons, do not use any personal data such as your date of birth, telephone number or car registration number when creating a PIN.