First, indicate whether the payment was made using your credit or debit card. After choosing which card you used you will be redirected to the right form to report the transaction.
Please note: If you have lost your card or it has been stolen, you should have it blocked immediately.
There is a debit on my credit or prepaid card statement that I want to dispute
There is a debit on my debit card that I want to dispute
How can I challenge a transaction on my credit card statement?
How can I challenge a transaction on my credit card statement?
Check your monthly statement and report any discrepancies in writing within 30 days of the billing date.
If you want to challenge one or more of your UBS credit or prepaid card transactions, select the reason for the dispute below (only one choice possible):
Improper bookings following loss/theft of card
Has your card been stolen or lost?
If you still have the Credit or Prepaid card, please choose one of the reasons below (only one selection possible) and fill out the form.
Please note: As we are currently faced with an exceptionally high number of dispute requests, the processing of your request may take up to three weeks. We sincerely apologize for any inconvenience caused.
Send the completed and signed form to:
or
UBS Switzerland AG
Flughofstrasse 35
P.O. Box
8152 Glattbrugg
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Check out this selection of frequently asked questions
Check out this selection of frequently asked questions
Contact us
Contact us
Client service044 828 31 21, Monday – Friday, 08:00 – 17:00
