First, indicate whether the payment was made using your credit or debit card. After choosing which card you used you will be redirected to the right form to report the transaction.
Please note: If you have lost your card or it has been stolen, you should have it blocked immediately.
There is a debit on my credit or prepaid card statement that I want to dispute
There is a debit on my debit card that I want to dispute
Check your monthly statement and report any discrepancies in writing within 30 days of the billing date.
If you want to challenge one or more of your UBS credit or prepaid card transactions, select the reason for the dispute below (only one choice possible):
Improper bookings following loss/theft of card
Has your card been stolen or lost?
If you still have the card, please choose one of the reasons below (only one selection possible) and fill out the form.