Current information on the coronavirus (COVID-19)

How can we help you in the current situation?

Status as per 30 June 2020, 09:00h

We are monitoring the situation regarding the spread of the coronavirus very closely and are constantly adapting our measures to the changing environment. Our main goal is to protect our customers and employees.

Appointments / branches

Our client advisors and UBS Service Lines are available to you as usual.

Clients with an appointment for a consultation will be contacted by their client advisor.

Open branches can be found on our interactive map.

Access is regulated individually for each branch (by prior arrangement with the branch or during certain opening hours). Please contact your client advisor or the UBS Service Line.

We're still here for you in these exceptional times. But we can only be of help if we can reach you. Please take a moment to update/enter your contact information in Digital Banking.

 

Conditions for canceling bookings made with a UBS Credit Card

If you voluntarily choose to forgo an event/flight/trip due to coronavirus, please contact your tour operator or booking portal directly (airline, hotel, car rental, etc.) to request a refund.

For Platinum Card holders and clients with Travel Insurance Plus: Please consult the general insurance terms and conditions and FAQs (PDF, 339 KB) for Travel Insurance Plus benefits regarding the COVID-19 pandemic. There, you can find helpful, case-specific information.

Please contact the tour operator/travel agent or booking portal directly (hotel, car rental, airline, etc.) regarding the conditions regarding rebooking/cancellations and request a refund.

If the operator/agent does not offer a refund or you do not receive a response, please send us all documents along with a completed claim form. Once we have received the documents, we will assess your case individually.

Please contact the airline/travel agent or booking portal directly (hotel, car rental, etc.) regarding the conditions regarding rebooking/cancellations and request a refund.

If the operator/agent does not offer a refund or you do not receive a response, please send us all documents along with a completed claim form. Once we have received the documents, we will assess your case individually.

Please consult the general insurance terms and conditions and FAQs (PDF, 339 KB) for Travel Insurance Plus benefits regarding the COVID-19 pandemic. There, you can find helpful, case-specific information.

 

Cash / payments

Our ATMs and Multimats remain in operation. Cash withdrawals can still be made in open branches.

Yes, there is a sufficient supply of cash at open branches and Bancomats.

Yes, but we do not recommend this at the present time. Important: Wash your hands after paying with cash.

Tip: Pay easily with TWINT or contactless by card.

In order to more easily implement authorities’ hygiene recommendations, we recommend using your card without a PIN to make contactless payments when making purchases.

Accordingly, due to the current situation surrounding the coronavirus, the current limit of CHF 40 will be increased to CHF 80 from mid-April onwards.

This temporary increase applies to all cards – i.e. debit, credit and prepaid cards – across Switzerland for as long as the situation requires it.

If you need to make an urgent payment but do not have access to digital banking and are not a TWINT user, you can still process payments with UBS Easy und UBS Global.

Your banking transactions – online

We will provide you with our usual comprehensive digital service: you can pay your bills as usual, check your account and your portfolio, and have full access to all card transactions.

Make cashless payments

To avoid unnecessary contact, you can simply tap your UBS Card on the card terminal at the checkout. For purchases of up to 40 francs, no additional confirmation by PIN is required. This will also allow you to keep your distance from the keypad.

Use your smartphone as a wallet

In the current situation, making contactless payments is not only best for your health, but will also keep cashiers happy. Simply take out your mobile phone and pay at the checkout with TWINT or Mobile Pay (for Android).

Together against Corona

We are determined to support you in these difficult times. That is why we are involved in Neighborhood Help and share professional analysis with you so that you are always well informed.

Digital Banking tips during the coronavirus crisis

Apart from frequent hand washing, distance is particularly important for staying healthy. These four tips make it possible – for all the financial aspects of your life.

Quickly taken care of – around the clock

You can take care of many things quickly and easily online via Digital Banking.