What to do if you suspect fraud


Suspicious situations

Has one of the following situations happened to you? If it has, contact Digital Banking Support immediately:

0848 848 064

24/7, max. CHF 0.08/min.
From abroad: +41 848 848 064

Have you received a push notification or text message telling you that:

  • your security settings have been modified, although you didn’t make any changes?
  • you have logged into E-Banking from a new country or from a new device (new browser), although you didn't use E-Banking on the date in question?

Have you received an email asking you to log in to E-Banking or provide your credit card number?

Has someone called you asking for your access data or to log in to E-Banking?

Security information regarding E-Banking login: Ensure that https and ubs.com appear in the address line in your browser.