Have you experienced any of the following?

Unusual e-mail

Have you recently received an email asking you to:

  • log in to E-Banking?
  • provide your card details?
  • download an attachment?
  • click a link and enter sensitive data such as your contract number, access card codes or other personal information?

Unusual notifications

Have you recently been notified or texted about any of the following:

  • your security settings have been modified, although you didn’t make any changes?
  • You logged into E-Banking from a new country or from a new device (new browser), although you didn’t use E-Banking on the date in question?
  • you were notified that the QR code you scanned with your Access App is not valid?

If you frequently receive a warning about logging in from a new device when accessing E-Banking, you may need to disable services that hide your IP address, such as iCloud Private Relay or VPN services. Learn how to disable these features.

Unusual phone call

Has someone called you and asked you to:

  • log in to E-Banking?
  • provide your contact number?
  • download remote access software?

Tips on how to protect yourself against fraud

Do not click on any links leading to the E-Banking login page.

Enter ubs.com directly into the browser’s address bar to log in to E-Banking and avoid using search engines.

Learn how to better recognize potential fraud

Each time you log in to E-Banking, check that your browser’s address bar contains “https” and “.ubs.com/”.

Only scan QR codes on the E-Banking login page, never from emails or text messages.