How to log in to E-Banking?

1. Enter your contract number in E-Banking

2. Scan the QR code from your desktop using the Access App

Important: Be sure you’re using the Access App that matches thecontract for the login

3. Enter your personal Access App PIN or use biometrics

Done. You’re now logged in

Login issues

I forgot my contract number

I have problems scanning the QR code with my Access App

Follow these steps to solve the problem:

  • Increase screen brightness
  • Make sure the camera is correctly focused on the QR code
  • Make sure your smart phone is connected to the internet
  • Consider switching to the cellular network
  • Close and re-open the Access App
  • Restart your smartphone

My contract has been blocked

Please wait a moment. Your contract will be unblocked automatically after a while.

My contract number appears to be invalid

Please make sure you are using the Swiss website when logging in to E-Banking. In the top right corner, you should see “Switzerland”.

My IP address is hidden

We couldn’t verify your login attempt on your device because your IP address is hidden.

If the problem persists, please disable services that hide your IP address, like iCloud Private Relay or a VPN service.