Self-service hub

The Self-service hub is your central point in E-Banking for banking requests that you can enter yourself and submit digitally to the appropriate team.

Your requests are automatically forwarded to the appropriate specialist team at UBS for targeted processing.

The processing time depends on the nature of your inquiry. You’ll typically receive a response within a few business days. For time-sensitive matters, we’ll notify you if it takes longer.

Your request is usually processed automatically: any required documents will be sent directly to you or made available in Digital Banking. Your client advisor will contact you only if anything is unclear.

The Self-service hub is designed for corporate clients who want to efficiently enter and submit requests relating to accounts, cards and authorizations online.

First, check whether your request is covered by one of the existing categories. If you can’t find the topic you need, please contact your client advisor in the usual way.

For example, you can order bank documents, change authorized persons, close individual accounts, apply for new cards, adjust credit card limits or change your company address. More services are being added regularly.

As long as your request is not yet being processed, your client advisor can usually make changes for you.

Yes. You can submit requests in Digital Banking at any time, regardless of opening hours. We’ll process them as quickly as possible.

Yes. Your data is processed and protected in Digital Banking in accordance with UBS’s high security standards.