As we continue to expand our range of products and services, we are incorporating the opportunities created by digitization. Many of our clients already do their banking with UBS Digital Banking; it’s easy, convenient and offers many benefits  – all without using any paper. We want to help protect the environment together with you by sending bank documents electronically.

What changes?

You can choose between two variants for accounts and banking packages:

Standard

You receive your bank documents electronically in UBS Digital Banking. As part of the banking package, card statements are also sent electronically. The fee stays the same.

Traditional

Banking documents are delivered on paper; for banking packages, credit and prepaid card invoices are also delivered on paper. Traditional costs more than the Standard variant.

 

Would you like to benefit from the digital standard?

Follow the three steps below to benefit from the Standard variant and also to help protect the environment.

1. Apply for Digital Banking

Not using Digital Banking yet? Then take the first step now and apply for our free Digital Banking. You’ll be able to access UBS E-Banking, including handy apps like UBS Mobile Banking, UBS Safe and the UBS Access App.

2. Receive your banking documents electronically

Still receiving your account statements on paper? Switch to electronic delivery (e-documents) via digital banking.

You can switch to "Everything electronically" directly in your digital banking settings.

Here’s how you do it in E-Banking:

  1. Log in to E-Banking at ubs.com.
  2. Go to "Settings" on the top right.
  3. Click on "Delivery of bank documents" in the "Delivery of your bank documents" box.
  4. Select "Everything electronically" in the drop-down menu under "Correspondence delivery type" and save.
  5. You’ll receive your banking documents directly in your E-Banking mailbox (Mailbox > Bank documents).

3. Receive card statements electronically

Do you have a UBS Credit or Prepaid Card with paper statements? Switch now to electronic delivery of card statements (paperless invoices).

You can switch to paperless card invoices directly in your UBS E-Banking or in the Mobile Banking app. Your credit or prepaid cards have to be registered and visible under Cards.

Here’s how you do it in E-Banking

  1. Log in to E-Banking at ubs.com.
  2. Go to "Settings" on the top right.
  3. Click on "Delivery of card invoices" in the "Delivery of your bank documents" box.
  4. Select "Paperless statements" using the slider. Confirm the switch to paperless invoices.
  5. You can see your invoices in E-Banking under "Cards > Account & Expenses > Monthly invoice."

Here’s how you do it in the Mobile Banking app

  1. Log in to the Mobile Banking app.
  2. Select “Settings & Services” in the navigation menu and then “Self-Service.”
  3. Click “Paperless invoice.”
  4. Select the desired credit or prepaid card using the slider.
  5. Confirm the switch to paperless invoices.
  6. You can see your card statements directly under “Accounts & Cards > Cards > Invoices”

Note regarding credit card statements: Existing direct debit procedures for your credit card invoices remain in effect. You can pay your bills with a few clicks in E-Banking or with the Mobile Banking app, without having to set up a direct debit. If you already received your card statement electronically as an e-bill, no switch is necessary.

Set notifications

Stay informed about new electronic card statements via push notification, text message or e-mail. Set up notifications as follows:

  • E-Banking: Settings > Notifications > Cards > Add new rule > New card invoice
  • Mobile Banking app: Your name > Push notifications > Manage rules > Cards > Add new rule > New card invoice

Register cards online

If your cards are not visible in UBS Digital Banking, you can register them in E-Banking under “Cards.” Just follow the instructions in the following link.

 

Your digital advantages at a glance

UBS Digital Banking offers more flexibility, convenience and security.

Electronic documents

  • All documents are available online at any time*
  • Electronic delivery is faster and more secure than delivery by mail

Security

  • The highest security standards thanks to state-of-the-art technology
  • You're always informed about account movements and card transactions via push notification, text message or e-mail

Savings

  • Preferential conditions for your banking package or account
  • Contribute to the protection of the environment – waste no paper

Accounts and cards

  • Check your balance and access your account and card transactions at any time
  • Manage your standing orders easily and make payments quickly
  • Check your card statements and pay off outstanding amounts with just a few clicks

Do you pay with UBS easy?

Every UBS easy payment order costs CHF 0.70 per payment slip. You can enter and execute your payments easily and securely in UBS E-Banking or in the UBS Mobile Banking app. Have you seen the scanning function in the Mobile Banking app? You can use it to record your payment slips within seconds and set the time of execution.

KeyClub eStore

Manage KeyClub points easily online and benefit from attractive offers in the eStore. You can choose whether to receive KeyClub points as ePoints or as paper checks with just a few clicks in E-Banking.

Questions and answers about switching to e-documents

Whenever you have received a new e-document, you will see a message as soon as you log in to E-Banking. Click on the link shown to access the new e-document.
Do you want to view, save or print an e-document you have already looked at? Select "E-documents" in the "Mailbox" tab and click on the name of the chosen e-document.

E-documents can be accessed in E-Banking for ten years and remain available in the digital safe indefinitely.

If you have installed the UBS Safe app, you can also consult e-documents in the app on your smartphone. You will also receive a message in the Mobile Banking app whenever you have received new e-documents.

If you are domiciled in Switzerland or Liechtenstein, your bank documents will be saved in the digital safe automatically for an unlimited period of time.

The following conditions apply for using the UBS Safe:

  • Banking relationship with UBS Switzerland AG (as a private client)
  • Digital Banking contract
  • Domicile in Switzerland or Liechtenstein
  • For the additional UBS Safe app: iPhone with iOS, version 8 or later, smartphone with Android, version 4.4 or later

You will be redirected to the Safe automatically from E-Banking when you click on "E-documents" under "Mailbox".

From now on, you will find your card invoices in E-Banking and in the Mobile Banking app:

E-Banking: Cards > Account & expenses > Monthly invoice
Mobile Banking app: Accounts & Cards > Cards > Invoices

As soon as you have logged in, you will see a message informing you that you have new invoices. You can set up additional notifications via Push, SMS or e-mail (see box 3 above).

Card invoices remain accessible in Digital Banking for two years.

You can settle your open credit card invoices directly online. As soon as you have logged in, you will see a message informing you that you have new invoices.

E-Banking: Go to your invoice via "Cards > Account & Expenses > Monthly invoice". Click on the square symbol in the "Status" column.

Mobile Banking app: Go to the menu in the top right-hand corner: Accounts & Cards > Cards > Invoices > Tap current invoice > Pay A payment order will then open.

It is not possible to switch, and not necessary to do so. If you have activated e-bills for your credit card invoices, you already receive your invoices electronically. Take advantage of the digital standard if you want to receive all your credit card invoices and bank documents connected with your banking relationship electronically.

Yes, you can. Existing direct debits remain active when you switch to paperless invoices. The only change is that card invoices will be delivered electronically instead of on paper.