How can I top up my prepaid card?

You can top up your prepaid card in E-Banking or Mobile Banking anytime. To top up a card, you must link it with your E-Banking.

Maximum top-up amounts

Private clients: CHF 10,000/ EUR 8,000
Corporate clients: CHF 10,000 / EUR 10,000 (per main account, not per card)

You can top up in the following ways:

  1. Log in to E-Banking.
  2. Go to “Cards > Payment to card.”
  3. Choose the account and then the prepaid card that you want to top up.
  4. Fill out the other payment details.
  5. Confirm the beneficiary if you’re prompted to do so.
  6. The credit will be loaded onto your prepaid card in a few seconds, on any working day and at any time (24/7).

You can also top up your prepaid card on the go. Important: before you can top up your prepaid card via the Mobile Banking App, you must have topped up using E-Banking at least once.

  1. Log in to the Mobile Banking App.
  2. Go to “Payment > Enter new payment > Payment to card.”
  3. Select the prepaid card that you want to top up.
  4. Fill out the other payment details.
  5. The credit will be loaded onto your prepaid card in a few seconds, on any working day and at any time (24/7).

If you receive your transaction overview on paper, you can use the enclosed payment slip to top up your prepaid card.

Simply fill out the amount you want to top up. The amount will be on your prepaid card within two working days (Monday to Friday).

Advice for corporate clients: Corporate cards cannot be topped up using a payment slip.

At many of our branches, you can use a Multimat to take care of your banking transactions.

  1. Use a UBS Customer Card or Debit Card for the top-up.
  2. In the main menu, select “Enter payment/standing order.”
  3. Enter the 16-digit number on your prepaid card.
  4. Enter the account to be debited and the payment details.
  5. Check the payment details and confirm the payment.
  6. The credit will be loaded onto your prepaid card in a few seconds, on any working day and at any time (24/7).