Here you will find answers to frequently asked questions about online payments with the new 3-D Secure and a UBS Credit Card or Prepaid Card.

General information

The 3-D Secure process is a service from Mastercard/Visa and UBS, which offers you additional protection against the unauthorized use of your credit card or prepaid card for online purchases at participating retailers.

As part of this service, you are asked to confirm card payments for online purchases conveniently and securely using the UBS Access app or a text message code.
Change as quickly as possible from your current, static 3-D Secure password to the new, dynamic process.

The new 3-D Secure is available to you if you fulfill the following requirements:

  • You have a UBS Credit Card or Prepaid Card.
  • You have a smartphone or mobile phone.

To use the new 3-D Secure process, you need UBS Digital Banking. Choose from the following options:

You can add your credit or prepaid cards conveniently in UBS E-banking.

  1. Log in to E-Banking.
  2. Navigate to “Cards > Settings & Services > Register account/card”
  3. Follow the instructions.

Using the new 3-D Secure with the UBS Access app

You need the UBS Access app and a smartphone to be able to use the new 3-D Secure.

You can use the new 3-D Secure right after you have successfully activated the Access app. For online purchases made at participating online shops using your UBS Credit Card or Prepaid Card, you are requested by a push notification on your smartphone to confirm your online purchase using the Access app.

Using the new 3-D Secure with a text message code

You can also use the new 3-D Secure with text message codes. To do so, you need to save a mobile phone number in e-banking. Navigate to "Cards > Settings & services > Mobile phone number for security messages" and save your mobile phone number.

Don’t have E-Banking or Digital Banking yet?

No, to approve 3-D Secure online payments at the very least you need a mobile phone capable of receiving text messages.

The password-based 3-D Secure process is being phased out and replaced by the new, simpler and more secure identification process with the UBS Access app or text message code.

If you already fulfill the requirements for the new 3-D Secure processes, use the UBS Access app or have entered your mobile phone number for security messages, you are automatically registered for the new 3-D Secure and no longer have to confirm online purchases using a password.

Otherwise, we will tell you how you can register for the new processes when making online purchases and in e-banking.

Visa and Mastercard require you to change to the dynamic procedure to guarantee the continued security of online purchases.

Many online shops rely on 3-D Secure to increase security for card payments. Previously, a 3-D Secure password was required as proof of identity for payments in these shops. A static password has two disadvantages: you have to make a note of it, and scammers can easily find it out through so-called phishing attacks. It is no longer necessary to enter a static password when you use the UBS Access app or a text message code. This is not only easier for you but also increases the security of online payments with UBS Credit Cards or Prepaid Cards.

No. The new UBS Access app and text message code 3-D Secure processes are available for all UBS credit cards or prepaid cards as long as the cardholder fulfills the corresponding requirements. The password-based 3-D Secure process is still available for all other cardholders.

No. Cardholders can still use 3-D Secure with UBS Credit Cards or Prepaid Cards without a fee for both the UBS Access app and text message codes.

However, costs may be incurred from your mobile phone provider due to the use of mobile data transfer.

Block your credit card or prepaid card right away.

For security reasons, you should first have your cell phone operator block the SIM card. If you use the UBS Access App, we also recommend you deactivate it via E-Banking or our customer service team:

  • In Switzerland: 0848 848 064
  • From abroad: +41 848 848 064

Once you have a new smartphone, you can reinstall the UBS Access App quickly and easily.

Registering for 3-D Secure

You are automatically registered for the new 3-D Secure when you download and activate the UBS Access app.

If you do not have a smartphone, you have to enter a mobile phone number for security messages in e-banking. To do so, navigate to "Cards > Settings & services > Mobile phone number for security messages"

No. All credit cards and prepaid cards in your name that are visible in e-banking are automatically registered for the new 3-D Secure process when you have downloaded and activated the UBS Access app or have saved your mobile phone number in e-banking as the mobile phone number for security messages.

Yes, if you have several devices, you can download and activate the UBS Access app for all of your devices and confirm your online purchases using one of the devices.

Download the UBS Access app onto your smartphone and follow the instructions in the app. As soon as the UBS Access app on your smartphone is activated, your registration for the new 3-D Secure is automatically updated.

We recommend that you save a mobile phone number for security messages if you already use the UBS Access app. This gives us another opportunity to help you use your credit card or prepaid card securely for online purchases.

No, only one mobile phone number can be saved.

The mobile phone number that you use for the new 3-D Secure can be easily changed in e-banking. To do so, navigate to "Cards > Settings & services > Mobile phone number for security messages"

If you enter a mobile phone number for security messages, it applies to all UBS Credit Cards and Prepaid Cards in your name.

In the transition phase, you can still use the password-based 3-D Secure process. Afterwards, it is mandatory that you register for the new 3-D Secure. You can register either by installing the UBS Access app or by entering your mobile phone number for security messages in e-banking.

Don’t have E-Banking or Digital Banking yet?

3-D Secure always stays active to increase security for online purchases and to protect your credit card or prepaid card from misuse. It is not possible to deregister.

Yes, partner card holders can also use the new 3-D Secure process.

Our Customer Services would be glad to help you if you have other questions about registering for the new 3-D Secure identification process at 0848 848 062 (outside of Switzerland +41 848 848 062).

Payment approval

No, not all online retailers use the 3-D Secure process.

With the UBS Access app

You must activate the correct setting for the UBS Access app on your smartphone to be actively informed about incoming push messages. However, all push messages can also be viewed directly in the UBS Access app. To do so, open the UBS Access app and select the "Messages" menu item. You can find push messages for 3-D Secure identification in the list of messages.
Customer Services will be glad to help you if you do not find any push messages in the UBS Access app.

  • Calls from Switzerland: 044 828 34 64
  • Calls from outside Switzerland: +41 44 828 34 64

By text message code

The text message is sent automatically. However, you may not be able to receive the text message code if you are in a region where network coverage for mobile communications cannot be guaranteed.

Customer Services will be glad to help you if you do not receive a text message code.

  • Calls from Switzerland: 044 828 34 64
  • Calls from outside Switzerland: +41 44 828 34 64

Customer Services will be glad to help you if you have questions about the online payment process and the new 3-D Secure for online purchases.

  • Calls from Switzerland: 044 828 34 64
  • Calls from outside Switzerland: +41 44 828 34 64

Use the "Reject" button in the Access app. If you are using a text message code, click the "Back" button to return to the retailer's page.

The online payment will not be made as long as you do not specifically confirm a 3-D Secure verification.

 

Frequently asked questions specific to corporate cardholders

We recommend you use the UBS Access App, provided company guidelines allow. This allows you to confirm online purchases conveniently via your smartphone.

Tip: When you activate the UBS Access App, enter and save your mobile phone number. This will ensure that you can confirm online purchases even if your Internet connection goes down.

As an alternative to the UBS Access App, you can also confirm online purchases with an SMS code. All you need is a mobile phone.

The Cards Online portal will be shut down soon. You’ll be notified of the details at a later time.

The existing management functions for administrators are not affected by the switch and will continue to be performed in the Commercial Cards Online portal.

You can manage your cards directly in UBS Digital Banking. For a short time you can continue to use the Cards Online portal, if you’re already registered on it.

To log in to E-Banking and Mobile Banking we recommend you use our free-of-charge UBS Access App. And to monitor all your card transactions and settings on the go, simply download the UBS Mobile Banking App (smartphone required).

Don’t have Digital Banking? When you register your card for 3-D Secure, you’ll automatically get access, free of charge.

If your company rules do not allow the use of apps and you confirm online purchases using an SMS code, you can order an Access Card and a card reader from UBS with which to log into UBS Digital Banking.

With UBS Digital Banking you’ll be using all the familiar functions of the Cards Online portal, plus several new ones. For example, you’ll be notified of transactions made with your card and can manage your cards when on the move via UBS Mobile Banking. Please find an overview below:

Benefits

Benefits

Cards Online portal

Cards Online portal

UBS Digital Banking

UBS Digital Banking

Benefits

Overview of current transactions

Cards Online portal

Yes

UBS Digital Banking

Yes

Benefits

Evaluations of transactions

Cards Online portal

Yes

UBS Digital Banking

Yes

Benefits

Block a card or order a new one

Cards Online portal

Yes

UBS Digital Banking

Yes

Benefits

Change access password

Cards Online portal

Yes

UBS Digital Banking

Yes

Benefits

Order a new PIN

Cards Online portal

Yes

UBS Digital Banking

Yes

Benefits

Notifications

Cards Online portal

No

UBS Digital Banking

Yes

Benefits

Mobile card management

Cards Online portal

No

UBS Digital Banking

Yes

Benefits

Usage costs

Cards Online portal

Free of charge

UBS Digital Banking

Free of charge

Yes, your Corporate Credit Card can also be used with UBS Digital Banking. We’ll send you a letter explaining how to register your card in the 3rd quarter of 2019, following the switch.

In software terms, the UBS Access App is a security app that provides maximum protection by using encryption to communicate with UBS servers in Switzerland. For maximum security, the app uses its own keypad which is integrated into the app. This means that your data is always shielded from the rest of the phone.

Buyer’s Cards are currently not included in the changeover. Holders of Visa buyer’s cards will continue to use the static 3-D Secure password until the update is available in 2020.

You can enter notifications directly in E-Banking or Mobile Banking.

Yes, as soon as the cards are registered for 3-D Secure, you can manage them in the Mobile Banking App.