At UBS Switzerland AG, we follow strict standards for handling client complaints and aim to resolve them quickly and professionally. While we are committed to meeting your expectations as a valued client - whether current or prospective - there might be occasions when we do not fully succeed. Should this occur, we encourage you to contact us directly so that we can work together to address your concerns and find a suitable resolution.
The filing of a complaint is free of charge and no specific formalities are required. You may present your complaint orally, in writing, or through any other suitable channel.
Below are three available methods you can use to submit your complaint:
Below are three available methods you can use to submit your complaint:
Online
Online
Use the complaint form on the right.
Through Your Client Advisor
Through Your Client Advisor
You can share your concerns directly with your client advisor or escalate them to their supervisor, either orally or in writing.
By Letter
By Letter
Address your complaint to the client handling unit (Quality Feedback / Management).
Please send your complaint to:
Please send your complaint to:
UBS Switzerland AG
Management / Quality Feedback
Postfach
8098 Zurich
Upon receiving your complaint, we will contact you within four working days. Thank you for your understanding.
Of course, you are free to choose legal action at any time.
Submit complaint online
Submit complaint online
