Building great digital customer experiences with agile infrastructure
Strategic investment in people, platforms, and processes leads to great digital-first services.
In a conversation with MIT Technology Review, Mike Dargan, UBS Group Chief Digital and Information Officer, elaborates on the digital transformation and the increased demand of digital-first services.
“People are working from home, shopping from home, banking from home, and are more tech and digital savvy than ever. And if you look at the financial services industry, the ecosystem is constantly evolving, so it becomes more competitive, open, connected, and location-independent every day.”
To make the digital-first experience a differentiator for a business, requires strategically and substantially investing in tech throughout the enterprise, explains Mike Dargan.
A fundamental part of the financial services sector’s transition to an “on-demand” data and services industry is cloud computing. In the following extensive article, Mike Dargan, UBS Group Chief Digital and Information Officer and Scott Guthrie, executive vice president of the Microsoft Cloud + AI Group, share their views on a cloud-based future.