I can’t pay or withdraw money anymore

If you’re unable to use your card to make payments or withdraw cash, there are a few things you can do.

    Tip: Note that it is only possible to withdraw an amount equal to or less than the balance in your account.

    These instructions apply to the following cards:

    • Debit Cards (Visa & Mastercard)
    • EC Cards (V PAY & Maestro)

    Check the balance of your card account

    On your smartphone

    Log in to the Mobile Banking app

    Tap Cards

    Select the Debit tab, then under each debit card you will find the IBAN of the account to which the respective card is linked

    Tap on Accounts

    Use the IBAN to make sure that there is enough money in the account

    If the account does not have sufficient funds, you can transfer money from another UBS account at any time. To do this, tap Payments, then tap New (+) and tap Account Transfer in the list.

    On your computer

    Log in to E-Banking

    Click Accounts & Cards, and then click Overview, under each debit card you will find the IBAN of the account to which the card is linked

    Use the IBAN to ensure there is enough money in the linked account

    If the account does not have sufficient funds, you can transfer money from another UBS account at any time. To do this, click Payments, and in the Shortcuts list, click Account Transfer.

    Check your monthly and daily limit

    On your smartphone

    Log in to the Mobile Banking App

    Tap Cards

    Tap the Debit tab, then tap the card with the limit you’d like to view

    The currently available limits are displayed in the overview

    If your limit has been reached and it can be adjusted, you can do so under Monthly limit.

    On your computer

    Log on to E-Banking

    Navigate to Accounts & Cards > Settings for cards

    Under Debit Cards, click on Adjust daily and monthly limits

    Select the card with the limit you’d like to change

    Other important help topics

    Further support options

    Check out this selection of frequently asked questions