I can’t pay or withdraw money anymore

If you’re unable to use your card to make payments or withdraw cash, there are a few things you can do:

  1. Check the balance of the account connected to your card
  2. Check if you’ve exceeded your debit card’s monthly or daily limit

Tip: Note that it is only possible to withdraw an amount equal to or less than the balance in your account.

These instructions apply to the following cards:

  • Debit Cards (Visa & Mastercard)
  • EC Cards (V PAY & Maestro)

Check the balance of your card account

On your smartphone

Log in to the Mobile Banking app

Tap Cards

Select the Debit tab, then under each debit card you will find the IBAN of the account to which the respective card is linked

Tap on Accounts

Use the IBAN to make sure that there is enough money in the account

If the account does not have sufficient funds, you can transfer money from another UBS account at any time. To do this, tap Payments, then tap New (+) and tap Account Transfer in the list.

On your computer

Log in to E-Banking

Click Accounts & Cards, and then click Overview, under each debit card you will find the IBAN of the account to which the card is linked

Use the IBAN to ensure there is enough money in the linked account

If the account does not have sufficient funds, you can transfer money from another UBS account at any time. To do this, click Payments, and in the Shortcuts list, click Account Transfer.

Check your monthly and daily limit

On your smartphone

Log in to the Mobile Banking App

Tap Cards

Tap the Debit tab, then tap the card with the limit you’d like to view

The currently available limits are displayed in the overview

If your limit has been reached and it can be adjusted, you can do so under Monthly limit.

On your computer

Log on to E-Banking

Navigate to Accounts & Cards > Settings for cards

Under Debit Cards, click on Adjust daily and monthly limits

Select the card with the limit you’d like to change

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