I have forgotten the PIN to my V PAY / Maestro card. Where can I order a new PIN?

You can easily order a new PIN in e-banking. Unfortunately, it is currently not possible to order a new PIN in mobile banking.

Order a new PIN in e-banking

  1. Log in to e-banking.
  2. Go to “Cards > Self-service > Manage debit cards.”
  3. Select and confirm the card for which you would like to order a new PIN.
  4. You’ll receive a new PIN in the post within a few days.

If you do not have e-banking, contact our customer service team or your client advisor. You can find the phone number on this page.