How can I change the PIN for my V PAY / Maestro / Visa / Mastercard debit card or order a new PIN?

You can change your debit card PIN at every ATM in Switzerland. The PIN comprises four to six numbers.

Important: Never use easily remembered combinations such as dates of birth, car registration numbers, telephone numbers, etc.

If you have forgotten your PIN, you can order a new one in E-Banking. Unfortunately, it is not yet possible to order a new PIN via Mobile Banking.

  1. Log on to E-Banking.
  2. Navigate to “Cards > Debit cards > Settings & Services”
  3. Select the card for which you wish to order a PIN and confirm your selection.
  4. You will receive a new PIN by mail within a few days.