Block credit card
If you have lost your card or it has been stolen, you should block it immediately. If you do this in E-Banking or Mobile Banking, you will receive a new card free of charge.
Good to know: Would you like to only deactivate your card temporarily?
Blocking a credit card – how does it work?
Blocking a credit card – how does it work?
On your smartphone
1. Log in to your Mobile Banking App
2. Select Cards
3. Please select the card you would like to block
4. Select Block
5. Select Block and replace
6. Select Block and replace card
We will block your card immediately and send you a new card by postal mail within a few days.
On your computer
1. Log in to E-Banking
2. Navigate to Accounts & Cards > Block card
3. Select the card you’d like to block and follow the instructions
Your card will be blocked immediately. A replacement card will be sent to you automatically by mail.
Card details
For each blocked card, you’ll receive a replacement card with new card data. So you can continue to use your new card in mobile payment solutions such as TWINT or Apple Pay, you’ll need to re-register the card in the relevant app.
Costs
Blocking a card by phone, via Mobile Banking or E-Banking: free of charge
Ordering a replacement card via the Mobile Banking or E-Banking: free of charge
Ordering a replacement card by phone: CHF 20 (note: free of charge for UBS Gold, Platinum and key4 Premium)
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Check out this selection of frequently asked questions
Check out this selection of frequently asked questions
Contact us
Contact us
Please note that wait times may apply for phone assistance; blocking your card online is immediate and free.