UBS (“we”, “our”, or “us”) takes your privacy seriously. This notice describes the personal information UBS collects, the reasons for its collection and use of the information, and who UBS provides the information to.
The type of information we collect
We collect and use your information, including:
- personal details such as your name, identification number, date of birth, KYC documents (including a copy of your national identity card or passport), and contact details;
- financial information, including payment and transaction records and information about your assets, and tax-related information;
- professional details, such as your job title and work experience, and your knowledge of and experience in investment matters;
- details of our interactions with you and the products and services you use (including without limitation, any records of the phone calls between you and UBS);
- when you access our Website, data transmitted by your browser and automatically recorded by our server, including date and time of the access, name of the accessed file as well as the transmitted data volume and the performance of the access, your web browser, browser language and requesting domain, and IP address (additional data will only be recorded via our Website if their disclosure is made voluntarily, e.g. in the course of a registration or request); and
- in some cases, depending on the product or service we provide to you, sensitive personal data, such as political opinions or affiliations, health information, racial or ethnic origin, religious or philosophical beliefs, and, to the extent legally possible, information relating to offences committed or alleged to be committed.
If relevant to the products and services we provide to you, we may also collect information about your additional card holders or account holders, business partners (including other shareholders or beneficial owners), dependants or family members, representatives, and agents. Before providing UBS with this information, you should provide a copy of this notice to those individuals.
Purposes for collecting and using information
We use your information to:
- on-board you as a client and provide products and services to you;
- manage our relationship with you, and communicate with you in relation to the products and services you obtain from us and from our business partners;
- help us learn more about you as a customer, the products and services you receive, and other products and services you may be interested in receiving;
- improve our products and services and our use of technology, including testing and upgrading of systems and processes, and learn about other products and services we can provide;
- contact you for direct marketing purposes about products and services we think will be of interest to you, including those offered by us, UBS Group entities, and our other business partners, and facilitating competitions and promotions;
- meet our on-going regulatory and compliance obligations, including in relation to recording and monitoring communications, disclosures to tax authorities, financial service regulators and other regulatory and governmental bodies, and investigating or preventing crime;
- ensure the safety of our customers, employees and other stakeholders;
- undertake transactional and statistical analysis, and related research;
- for the UBS Group’s prudent operational management (including credit and risk management, insurance, audit, systems and products training and similar administrative purposes); and
- any other purposes we notify to you from time to time.
Who we provide information to
We may provide your information to third parties, including:
- UBS Group companies, to provide services and products and to ensure a consistently high service standard across our group;
- third parties acting on your behalf or otherwise involved in a transaction with you, including: a party acquiring interest in, or assuming risk in or in connection with, the transaction; payment recipients, beneficiaries, account nominees, intermediary, and correspondent and agent banks; clearing houses, and clearing or settlement systems; specialised companies or payment institutions such as SWIFT; (if you hold a credit card with us) credit card associations, and other card payment and platform providers; other financial institutions, credit reference agencies or credit bureaus (for the purposes of obtaining or providing credit references); any third party fund manager who provides asset management services to you; and any introducing broker to whom we provide introductions or referrals;
- third parties providing services to us, including UBS Group companies and other providers such as IT and hosting providers, marketing providers, communication services and printing providers, debt collection, tracing, debt recovery, fraud prevention, and credit reference agencies (and when we do so we take steps to ensure they meet our data security standards, so that your personal data remains secure);
- third parties including potential purchasers who receive information in the context of the sale or proposed sale of our business or a re-organisation (and when we do so we take steps to ensure such potential purchasers keep the data secure); and
- from time to time, public authorities, regulators or governmental bodies, including when required by law or regulation, under a code of practice or conduct, or when these authorities or bodies require us to do so.
Some of the recipients referred to above may be located outside the European Economic Area. In those cases, except where the relevant country has been determined by the Commission to provide an adequate level of protection, UBS requires such recipients to comply with appropriate measures designed to protect personal data contained within a binding legal agreement.
We have in place appropriate technical and organisational measures to prevent unauthorised or unlawful access to the personal data you have provided to us. As complete data security cannot be guaranteed for communication via e-mails, instant messaging, and similar means of communication, we would recommend sending any particularly confidential information by an alternative secure means.
If you are not satisfied with any aspect of the processing of your personal data by UBS, we would like to discuss it with you to understand how we can rectify the issue. However you also have the right to complain to your local data protection supervisory authority.
Group Data Protection Officer
This privacy notice was updated in January 2018.