UBS Asset Management takes complaints seriously. Upon receipt of a complaint, we ensure that it is properly investigated and treated fairly. Primarily, we ask you to raise your complaint directly with your UBS contact, Client Relationship Manager or Client Advisor.
An acknowledgement will be sent to you promptly upon receipt of your complaint and you will be kept up to date with the progress of your query.
Alternatively, you may raise a complaint using the relevant region or country email link below:
Minor non-monetary benefits
Below we provide information about minor non-monetary benefits received from third parties by UBS Asset Management EEA legal entities and UBS AG (Switzerland) in relation to investment and ancillary services.
Third parties in this context includes, among others, external product providers as well as external financial intermediaries. These minor non-monetary benefits generally enhance the service quality for the client and do not impair UBS Asset Management's duty to act in the best interest of the client.In general, the categories of minor non-monetary benefits which UBS AM EEA legal entities and UBS AG can receive include, without limitation: