Why can certain securities not be traded using e-banking?
If you have found a product via e-banking, but are unable to trade it, this could be because:
- The product has not yet been coded for trading in e-banking: With stocks that are not traded very often, they may be found in UBS Quotes, but have not yet been set up for trading in e-banking (“Instrument not found”). In this case, we will be happy to open the security for trading in e-banking.
- Additional documents need to be signed when trading certain securities (e.g. US).
- The exchange on which the product is traded is not covered by UBS Investment Bank (e.g. India, South Korea, Morocco and the Mutual Market Access in Shanghai and Hong Kong).
- The product is not accessible within the scope of your selected offer (e.g. retrocession-free investment fund).
Please contact your client advisor or the customer service team to discuss possible solutions. You can find the telephone number in the right-hand column.