Navigating Your Healthcare
Understanding how to use your benefits can be daunting. Alight Healthcare Navigation can provide you with a personal Health Pro consultant who you can contact when you need help managing a healthcare issue. They can help you by:
- Estimate your annual out-of-pocket expenses under the different plan options
- Finding highly-rated, cost-effective providers and care
- Connecting you to health programs when you need them most
- Helping you to better understand your health benefits and plans
- Comparing costs for procedures and care
- Assisting with medical billing questions and resolving errors
- Scheduling appointments
- Recommending lower cost alternatives to save money on prescription drugs
- And more!
You can reach out to your personal Health Pro consultant by calling +1-888-251-2500 or via goto/usbenefits > Connect with your Health Pro.
How do Health Pros differ from the benefits representatives at Benefits Express?
A Health Pro can provide personal, strategic support about what benefits work best for you. Contact Benefits Express at +1-888-251-2500 (or +1-646-254-3465 outside of the US) if you have questions about enrolling in your benefits.
UBS recognizes how challenging it can be to navigate our country’s complex healthcare system, especially if you’re already dealing with a health issue. We’re proud to offer a service that helps you navigate your diagnosis and options, and takes some of the stress and administration out of getting top-quality care.
Provided in partnership with Included Health, a leading provider in this space, this new Expert Medical Opinion (EMO) program gives you and your family access to top-tier medical care, advice and opinions. Top doctors are available to discuss diagnoses and create personalized treatment plans for a range of specialty conditions for you and members of your extended family (that includes your spouse or partner, child(ren), step-children, father, mother, father-in-law, mother-in-law, brothers, sisters, brothers-in-law, sisters-in-law, grandparents).
Reach out to the team at Included Health any time if you need help:
- Finding the best local care: EMO will find the most qualified in-network doctor for your needs in your area. Then, they will book your appointment and gather your medical records on your behalf and help you prepare for your visit.
- Managing a new diagnosis: Guidance, information and planning support as you consider what’s ahead and how to navigate the options available to you.
- Looking for an expert opinion: Connect with top-tier practitioners if you’re considering a surgery or other treatment plan and want help determining the right option for you.
As a reminder, your personal health information is always protected. UBS does not have access to individual health records.
Get started any time by downloading the Included Health app, visiting includedhealth.com/ubs or calling +1-855-431-5509 between 8 a.m. and 9 p.m. ET (Monday-Friday).
