UBS offers a range of foundational benefits, resources and programs to you and your family to support your mental health and emotional well-being. Whether it’s dealing with stress, managing depression, or navigating a serious diagnosis or complex situation, we can help.
Start with Advocacy
Start with Advocacy
Each plan provider offers concierge-level advocacy and support focused on mental health, which can be a great place to start if you are looking for guidance.
Provider | Advocacy Information |
|---|---|
| Call the number on the back of your Aetna member ID card An advocacy model which includes:
Condition Management Advocacy for high-risk members and caregivers with a goal of attaining lasting treatment gains and healthy behavior change. |
| +1-800-244-6224 (translating services available in up to 200 languages) Representatives can:
Cigna’s crisis support team can also assist in case of an emergency. Tips:
Click here |
| +1-844-792-5141 Support to help you find treatment programs and arrange confidential counseling and support services for help handling:
|
Whether your focus is finding a provider who meets your needs locally—or you’re most interested in locating one with a specific expertise—it’s likely there’s a program to help.
Program | Provider | Availability | How to Access |
|---|---|---|---|
Alma Health National and regional partners provide online and face-to-face mental well-being outpatient counseling and medication management. |
| Aetna: Anthem: Cigna: Available in-person in: AZ, CA, CO, CT, DE, FL, GA, IL, KS, MA, MD, MN, MO, NC, NJ, NM, NV, NY, OR, RI, TN, TX, VA, WA, WI | |
Array At Home Care National and regional partners provide online face-to-face mental well-being outpatient counseling and medication management. |
| Aetna: Available in all states. Cigna: Available in NJ, NY, PA, VA, IL, MI, MO, CO, WA, DE, FL, TX, DC, TN, SC | +1-800-442-8938 |
Cigna's Network Cigna has a Behavioral Health network of over 228,000 mental health providers available in-network both in-person or virtually. Appointments available within 5 days with certain providers. |
| Available virtually and in-person in all states | Download the myCigna app +1-800-244-6224 Tip: look for indicator for “Virtual care” or “Available within 5 days” |
Eleanor Health Network provider that delivers comprehensive mental health and substance use disorder care in clinics, homes and virtually. The Mental Health Medical Home program offers convenient support and medication-assisted treatment and help navigating physical health conditions. |
| Available in: CO, FL, ID, LA, MA, MO, MT, NJ, NM, NC, OH, PA, TX, WA | |
Grow Therapy Search for, and choose, a unique, qualified, network provider who identifies with you and specializes in the areas of your life where you would like to focus. |
| Cigna: Available virtually and in-person in CA, CO, CT, DC, FL, GA, IL, KY, MA, MD, NJ, OH, PA, TX, VA, WA Aetna: Available nationwide | +1-786-244-7690 |
Headway An online virtual and in-person therapy and medication management service that matches licensed mental health practitioners with patients based on their unique needs. Includes the option to book appointments in real time. |
| Aetna: Available nationwide Cigna | |
Rula Health Matches you with a licensed mental health practitioner based on what you’re looking for (e.g., gender, race, specialty). Video appointments available in fewer than 48 hours. Available for individuals, couples and families. |
| Cigna: Available virtually and in-person in all states Aetna: Available in all states. | |
Sondermind An online virtual and in-person therapy service that matches licensed mental health practitioners with patients based on their unique needs. |
| Cigna and Anthem: Available virtually and in-person in CO, TX, AZ, NE, OH, GA, MO, MD, DC, VA, MA, IN Aetna: Available in all states | |
Telemynd National and regional partners provide online face-to-face outpatient counseling and medication management. |
| Available in all 50 states | +1-866-991-2103 |
Valera Health Virtual care provider for therapy and psychiatry services for children aged 6+, adolescents, and adults. Customers can be referred to Valera if they meet the eligibility requirements. |
| Available in: CO, MA, NJ, NY, VT, WA | +1-646-450-7748 |
e-Home Counseling Group Online counseling services for behavioral care. |
| Available in all states except CT, ND, MI, VT |
Many providers offer a combination of remote and in-person support. There are also a number of resources focused on delivering support by phone, online or via apps.
Virtual or Online Support
Program | Provider | How to Access |
|---|---|---|
Brightside |
| Aetna: Cigna: |
Headway |
| |
Learn to Live |
| Anthem or contact member services at +1-800-875-6314 |
LiveHealth Online Psychiatry Note: Unable to prescribe medications that are controlled substances. |
| Anthem or contact member services at +1-800-875-6314 |
MDLive |
| Cigna: |
Meru Health |
| Aetna: Cigna: Anthem: |
Sydney HealthSM |
| Anthem or contact member services at +1-800-875-6314 |
Talkspace |
| |
Teladoc® |
| Teladoc |
If you or a loved one is living with an eating disorder or related symptoms, there are a variety of resources available—including access to treatment facilities and virtual care teams.
Program | Provider | Availability | How to Access |
|---|---|---|---|
BH Institutes of QualityTM (IOQs) Treatment facilities that have met additional quality standards, including onsite reviews. |
| Facilities are available in AZ, CA, FL, IL, IN, MN, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, WI | Call the number on the back of your Aetna member ID card |
Equip Health Equip helps families achieve lasting recovery from eating disorders through dedicated virtual care teams and gold standard treatment for family-based therapy (FBT) delivered at home. Available Nationwide. Age 4 to 26 |
| Aetna: Anthem: CA, CT, FL, GA, IL, MA, NJ, NY, OR, TX, WA Cigna: Available in CA, NJ, NY, TX | +1-855-387-4378 |
Services and support for children and adolescents can include access to virtual support tools, coaching, mentor programs and therapy for a range of concerns.
Program | Provider | Availability | Access Information |
|---|---|---|---|
Brightline Pediatrics Age 18 months – 17 years |
| Aetna: Available in: CA, CT, NJ, NY, WA Cigna: Available in all states except MN | |
Charlie Health Age 12-28 Personalized virtual and in-person intensive therapy for teens and young adults with severe mental health issues and substance use disorders, as well as their families. |
| Available in: in AK, AZ, CA, CO, DE, FL, GA, ID, IL, IN, IA, KY, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OR, PA, SC, TN, TX, UT, VT, VA, WA, WI, WY | +1-866-484-8216 |
Valera Health Age 6+ Telephone, chat and video therapy support and medication management for children in treatment for mild to severe mental illness. |
| Available in: CO, MA, NJ, NY, VT, WA | |
Vita Health - Youth Nominated Support Team Service (YST) Outpatient 12-week specialty program for adults 18+ delivered virtually. Program provides app that supports this CBT suicide prevention offering. |
| Available in all states | |
Bend Health From coaching to therapy and psychiatry, Bend Health takes a whole-person, whole-family™ approach to behavioral care. We support kids and teens ages 1 to 17. |
| Available in all states except MN |
UBS offers a variety of programs to support employees and their families who identify as neurodiverse, including RethinkCare. In addition, the plan providers make some programs available.
Program | Provider | Availability | Access |
|---|---|---|---|
Autism Management Applied behavior analysis (ABA) is considered the most effective therapy for this condition. Families with children on the autism spectrum face hurdles, like finding providers or navigating plan coverage. |
| Available in all 50 states | +1-866-724-0604, option 5 |
BH institutes of QualityTM (IOQs) Treatment facilities |
| See the Treatment Facilities PDF for availability. | Call the number on the back of your Aetna member ID card |
The following resources are designed to provide support for specific or complex needs.
Inpatient care | Provider | Advocacy Information |
|---|---|---|
BH institutes of QualityTM (IOQs): Treatment facilities |
| Call the number on the back of your Aetna member ID card |
Multiple Medical & Behavioral Health Issues | Provider | Advocacy Information |
|---|---|---|
CHE Behavioral: Provides virtual, in-person and at-home therapy services and medication management with a focus on providing behavioral health care where these services may not be available. |
| +1-888-831-2618 |
Obsessive Compulsive Disorder | Provider | Advocacy Information |
|---|---|---|
NOCD: The number one telehealth provider for the treatment of obsessive compulsive disorder, offering access to online therapy through its innovative platform. Available virtually in all states except for AK and MN. |
|
Suicide Prevention & Education | Provider | Advocacy Information |
|---|---|---|
Vita Health - OP Therapy Program: Outpatient 12-week specialty program for adults 18+ delivered virtually. Program provides app that supports this CBT suicide prevention offering. Available in AL, AZ, AR, CA, CO, DE, FL, GA, ID, IL, IN, KS, KY, ME, MD, MA, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NC, ND, OK, OH, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY |
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Treating and managing alcohol dependence or substance use disorder requires holistic and specialized support. Refer to the information below to learn more about the programs each plan provider offers.
Alcohol Dependence
Program | Provider | How to Access |
|---|---|---|
Monument Telehealth Group Personalized online support designed for sobriety or moderation to help you to change your relationship with drinking. Peer support also available in an anonymous community forum. Cigna: Available virtually in AZ, CA, CO, CT, DC, FL, GA, IA, KY, MD, MS, NJ, NY, OH, OR, PA, SC, TX, VA, WA Aetna: Available in AZ, CA, CO, CT, DC, FL, GA, IA, KY, MD, MS, NJ, NY, OR, PA, SC, TX, VA, WA |
| Cigna: Anthem: Anthem or contact member services at +1-800-875-6314 |
Ria Health An in-network telehealth practice that leverages technology and evidence-based care to deliver a suite of convenient, accessible and effective treatment of Alcohol Use Disorder using medication-assisted treatment, digital health therapeutics, expert coaching, daily feedback on progress, along with peer and family support. |
| Anthem or contact member services at +1-800-875-6314 |
Substance Use Disorder
Program | Provider | How to Access |
|---|---|---|
Affect Therapeutics Virtual provider focused specifically on substance use disorder, utilizing behavioral therapy. Aetna: Available in AZ, CA, CO, FL, IL, IN, IA, NE, NV, NM, NC, OH, OR, TX, VA, WA |
| Anthem or contact member services at +1-800-875-6314 |
Aware Recovery Care Personalized 12-month substance use disorder treatment program delivered with a hybrid of virtual and in-home visits by addiction treatment specialists. Aetna: Available in CT, GA, IN, KY, ME, MA, NH, OH, RI, VA |
| Anthem or contact member services at +1-800-875-6314 |
Aspire365 12-month in-home substance use disorder treatment program via tailored in-person and telehealth visits. |
| Anthem or contact member services at +1-800-875-6314 |
BayMark/ Kaden/ AppleGate / The Coleman Institute BayMark is the largest specialty healthcare organization in North America addressing:
|
| Anthem or contact member services at +1-800-875-6314 |
Behavioral Health Group Large network of accredited outpatient opioid treatment and recovery centers utilizing FDA-approved medications in its medically assisted treatment, comprehensive counseling and therapy, care coordination, medication management and drug testing. |
| Anthem or contact member services at +1-800-875-6314 |
Bicycle Health Virtual office-based opioid treatment provider offering medications for addiction treatment, behavioral health treatment, support groups and care coordination. |
| Cigna: Anthem: |
Centerstone Nonprofit health system providing mental and emotional health counseling, crisis intervention and medically assisted treatment for alcohol use disorder and opioid use disorder. |
| Anthem or contact member services at +1-800-875-6314 |
CleanSlate Office-based, outpatient opioid and alcohol addiction treatment including care coordination and case management. |
| Anthem or contact member services at +1-800-875-6314 |
eHome Counseling Scheduling, management and network of high-quality counseling services for a wide range of behavioral health services including substance use disorder. |
| Anthem or contact member services at +1-800-875-6314 |
Groups Recover Together A community and value-based medication-assisted treatment program offering a network of outpatient clinics for opioid use disorder treatment. Aetna: Available in: FL, GA, IL, IN, IA, KY, ME, NH, NY, TN, TX, VA, WA, WV |
| Anthem or contact member services at +1-800-875-6314 Call the number on the back of your Aetna member ID card |
Guardian Angel Program Support following a non-fatal opioid overdose with help getting treatment and connecting with local resources. |
| Call the number on the back of your Aetna member ID card |
MAP Care SolutionsTM MAP utilizes certified Peer Recovery Support Specialists to help individuals achieve and sustain long-term recovery from mental health and substance use disorders. Web-based and phone support options are available 24/7, including for family members. MAP also utilizes peer support groups. Available in AZ, CA, CT, FL, GA, IL, IN, KY, MA, MD, MN, NH, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VA, Washington DC |
| +1-855-305-5101
|
Navigator Navigator is a virtual and telephonic service leveraging Elevance’s existing, contracted substance use disorder providers to create a curated network of providers. |
| Anthem or contact member services at +1-800-875-6314 |
Ophelia Virtual medication-assisted treatment provider focused specifically on medication management. |
| Anthem or contact member services at +1-800-875-6314 |
Shatterproof Treatment Atlas Treatment Atlas is a free and confidential resource to find and compare addiction treatment programs. |
| |
Workit Health Online treatment program offering personalized convenient therapy, coaching, medications for addiction, digital learning and peer support. |
| +1-877-777-2671 |
The following programs, resources and policies are available to you and your family members, regardless of which medical plan option or provider you choose during Open Enrollment.
Flexible Work Arrangements: Type goto/flexibleworking into your UBS browser for more information.
Leaves of Absence Type goto/hr into your UBS browser for more information.
- Bereavement Leave provides up to five days of paid time after a death, including a pregnancy loss.
- Leave for Victims of Domestic or Sexual Violence, Sexual Assault or Stalking provides time away if you or a member of your household or family is a victim.