Frequently Asked Questions

About our programs

Our courses have been designed for a broad range of attendees with an interest in financial markets. Previous attendees include Wealth Management, Investor Relation and Research analysts, along with University graduates and other professionals.

Courses have been designed at different entry levels. To guide you when making a choice, we have labelled the the programs offered with "beginner", "intermediate" and "advanced" in the summaries.

Yes, our programs are designed for a broad cross section of participants. We sugggest reviewing the courses labelled "beginner".

You do not need to be a UBS client to access one of our programs.

Full details of the programs are included on the program's page of the website, if you have further questions please contact us through our contact form .

We will email users with regular updates to our programs. You can also browse these newly added programs on our website.

If at any time you would like to unsubscribe from our newsletters, you can opt-out of email marketing on the "My Account" section of the website. Alternatively please contact us.

Our live classes will be run in English but on-demand programs are translated in to 32 different languages with our video transcription software.

How our programs work

These programs are at a scheduled time and date, you are expected to attend while the live classroom program is being run by the instructor.

Once you have purchased a program, you will receive an automated email with a link that will give you access to the program. These can also be found on the "My Library" tab of the UBS Research Academy store site.

You will need a good wifi/internet connection. We suggest you have two screens or two separate devices so that you can work on one screen while following the instructor on the other.

Virtual classes will be recorded and available through an on-demand library for future reference.

We will have a maximum of 20 people in a classroom.

Each program differs in length from one to 10 days - this is detailed on the program overview page and in our borchure.

On-demand are recorded programs that you can watch at your leisure. They are not interactive so you will not be able to ask questions of the instructor in real time. However, if you need support, you can contact us by emailing researchacademy@ubs.com

There is no exam at the end of the program, although we do provide short quizzes during the programs to help ensure the content is understood.

The instructor will decide during the class if they feel any additional work is necessary.

Yes, we pride ourselves on our post program support. You can email us at researchacademy@ubs.com or contact us through our form.

Yes, with our on-demand programs, you can start a program at a time that suits you.

The UBS Research Academy is based at the UBS offices in London, United Kingdon. We provide on-site classroom sessions from our offices in London, Hong Kong and New York.

If you are interested in arranging a bespoke session, please contact us by emailing researchacademy@ubs.com

Our classroom sessions take place in UBS offices in London, Hong Kong and New York.

Our on-demand and virtual programs are available to residents in a number of locations. Please contact us to discuss your options if you are not a resident of one of the below countries by emailing researchacademy@ubs.com.

Australia, Belgium, Brazil, Canada, China, Germany, Hong Kong, India, Ireland, Italy, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa, Spain, Sweden, Switzerland, UAE, United Kingdom, United States of America

If you are attending a program at one of our offices water, tea, coffee and lunch will be provided.

Yes, we are able to arrange bespoke programs for corporate clients - please contact us to discuss the options. These sessions are charged at a daily instructor rate plus flights and accommodation.

Making payments

We are unable to take installment payments and the full payment is required at the time of booking.

Payment is required in full at the time of booking. We have partnered with 2Checkout to take these payments securely via major credit cards: VISA, Mastercard and American Express.

We accept all major credit cards VISA, Mastercard and American Express. We have partnered with 2Checkout to take these payments securely.

Please contact us by emailing researchacademy@ubs.com or completing our contact form.

Confirmation takes 24 hours, this is due to the sanctions checks UBS must perform before taking payment from you.

You will receive an email confirming your payment and attendance from UBS Research Academy. Please check your spam folder, or contact us by emailing researchacademy@ubs.com

All your payment details are held by our payment partner 2Checkout. You can update your details in the "My Account" section of the website.

UBS does not hold any personal payment details.

Managing your account

You can update your account details on the "My Account" section of the website found in the top right hand corner of the screen.

You can reset your password in the "My Account" section of the website found in the top right hand corner of the screen.

Payment details are stored securely with 2Checkout. You can update your account details on the "My Account" section of the website found in the top right hand corner of the screen.

Please use the "forgot my password" button on the log-in screen.

In the unlikley event you experience a technical issue, please let us know by contacting us on the contact form, or emailing researchacademy@ubs.com

We will email users with regular updates to our programs. You can also browse these newly added programs on our website.

If at any time you would like to unsubscribe from our newsletters, you can opt-out of email marketing on the "My Account" section of the website. Alternatively please contact us.

Please refer to our privacy statement found at the bottom of our website.

All your payment details are held by our payment partner 2Checkout. You can update your details in the "My Account" section of the website.

UBS does not hold any personal payment details.

Technical issues

In the unlikley event you experience a technical issue, please let us know by contacting us on the contact form.

If you are having an urgent issue streaming the content, please contact support@knowledgevision.com

If your question hasn't been answered above please contact us using the contact form, and we will respond to you as soon as possible.