Payment not possible

Can’t pay with your card? Blocked, frozen, expired, limit reached, PIN forgotten, or waiting for a replacement? Select your card type to find the right solution.

Please first select whether it is a credit/prepaid or debit card:

My credit or prepaid card is not working:

Platinum, Gold and Classic VISA cards arranged one after another

My debit card is not working:

VISA and Mastercard UBS Debit cards arranged one after another