Where is my credit card?

You usually receive your new credit card within three business days. If you ordered a replacement card, your old card is automatically deactivated when you first use the new card, or at the latest after 30 days. The PIN remains the same for replacement cards.

Your credit card is sent by A Mail to the correspondence address specified when the card was ordered. If you provided a one-time or permanent delivery address different from your domicile address, the card is sent there instead. If you changed your address recently, make sure the update has already been processed in Digital Banking or at the branch.

If your credit card does not arrive within the expected delivery time, you can order a replacement card in UBS Mobile Banking under “Cards” > select card > “Block” > “Block and replace”.

For security reasons, your PIN is always sent separately from the card. It is sent by letter and usually arrives within three business days at the delivery address specified during the card or PIN order. If you forgot your PIN and it is still active, you can view the current PIN in Mobile Banking.

After ordering a replacement PIN in Digital Banking, you receive it free of charge by letter within three business days. To make sure your credit  card works again, the PIN must be reactivated at an ATM. You can either change the PIN at a Swiss ATM or make a successful cash withdrawal in Switzerland or abroad.

Card prices can be found in Mobile Banking under “More” > “Your products” > “Services and prices”. If you have questions about your UBS Banking Package, please contact your client advisor. A replacement card can be ordered free of charge via Digital Banking.

Ordering a PIN via Digital Banking is free of charge. If ordered by phone, a fee of CHF 10 applies. The current PIN can be viewed in Mobile Banking at any time.

Yes. You can change your PIN at any Swiss ATM. Enter your current PIN first and then follow the instructions on the screen.