How do I save my mobile number in E-Banking in order to receive security messages?

We will send you an SMS notifying you immediately about any security incidents in E-Banking or the Mobile Banking App. Save your mobile number in E-Banking so that we can notify you of any incidents.

The saved telephone number will also be used to confirm online purchases made with your credit card (3-D Secure) if a connection cannot be established with the Access App (e.g. when you are abroad without Internet access).

Saving your mobile number in E-Banking

  1. Log on to E-Banking.
  2. Navigate to “Cards > Settings & services” and enter your number under “Mobile phone number for security messages”. Please do not include the 0 at the beginning of the number, as the +41 international calling code for Switzerland is automatically added before it.
  3. Check the “Mobile number for security messages” box.
  4. Follow the instructions to complete the save process.

Information for corporate clients: unfortunately, the above-mentioned solutions are not yet available to you.