How do I save my mobile number in E-Banking in order to receive security messages?

We will send you an SMS notifying you immediately about any security incidents in E-Banking or the Mobile Banking App. Save your mobile number in E-Banking so that we can notify you of any incidents.

The saved telephone number will also be used to confirm online purchases made with your credit card (3-D Secure) if a connection cannot be established with the Access App (e.g. when you are abroad without Internet access).

Saving your mobile number in E-Banking

  1. Log on to E-Banking.
  2. Navigate to “Cards > Settings & services” and enter your number under “Mobile phone number for security messages”. Please do not include the 0 at the beginning of the number, as the +41 international calling code for Switzerland is automatically added before it.
  3. Check the “Mobile number for security messages” box.
  4. Follow the instructions to complete the save process.