Identification via the App

Identification via the Access App is not just more secure than answering questions, it’s also much faster. It’s based on the tried-and-tested security standard of the UBS Access App.

Important: Only identify yourself with the Access App if you have personally called one of the hotlines mentioned above using a number you recognize. If someone calls you and asks you to use the Access App, please hang up immediately.

1. You call one of the hotlines mentioned above.You will receive a push message on your mobile phone.
2. Tap the push message and log in to the Access App. If you have not received a push message, you can find it in the Access App under “Messages”.
3. Within three minutes, confirm that you have called UBS yourself.
4. A one-time code will be displayed. Communicate this to the UBS employee on the phone.
5. The UBS employee will validate the code. Identification is now complete and the conversation can begin.

Tip:
To receive push messages from the Access App automatically in future, enable them in your mobile phone settings.

Note: Push notifications via the Access App must be activated on your mobile phone.