If you bought goods that never arrived from a private person (payment to a phone number) and you suspect fraud, you can report this to us using the form below. Please only enter each complaint once to avoid delays in the processing of your request.

If you bought from a store or online, please proceed to “I would like a refund from a merchant”.

Transaction must be min. seven days old

Time in HH:MM (e.g. 17:25)

Amount in CHF (e.g. 34.90)

Mobile number of the beneficiary
  • United States (+1)
  • Antigua & Barbuda (+1)
  • Anguilla (+1)
  • American Samoa (+1)
  • Barbados (+1)
  • Bermuda (+1)
  • Bahamas (+1)
  • Canada (+1)
  • Dominica (+1)
  • Dominican Republic (+1)
  • Grenada (+1)
  • Guam (+1)
  • Jamaica (+1)
  • St. Kitts & Nevis (+1)
  • Cayman Islands (+1)
  • St. Lucia (+1)
  • Northern Mariana Islands (+1)
  • Montserrat (+1)
  • Puerto Rico (+1)
  • Sint Maarten (+1)
  • Turks & Caicos Islands (+1)
  • Trinidad & Tobago (+1)
  • St. Vincent & Grenadines (+1)
  • British Virgin Islands (+1)
  • U.S. Virgin Islands (+1)
  • Russia (+7)
  • Kazakhstan (+7)
  • Egypt (+20)
  • South Africa (+27)
  • Greece (+30)
  • Netherlands (+31)
  • Belgium (+32)
  • France (+33)
  • Spain (+34)
  • Hungary (+36)
  • Italy (+39)
  • Vatican City (+39)
  • Romania (+40)
  • Switzerland (+41)
  • Austria (+43)
  • United Kingdom (+44)
  • Guernsey (+44)
  • Isle of Man (+44)
  • Jersey (+44)
  • Denmark (+45)
  • Sweden (+46)
  • Norway (+47)
  • Svalbard & Jan Mayen (+47)
  • Poland (+48)
  • Germany (+49)
  • Peru (+51)
  • Mexico (+52)
  • Cuba (+53)
  • Argentina (+54)
  • Brazil (+55)
  • Chile (+56)
  • Colombia (+57)
  • Venezuela (+58)
  • Malaysia (+60)
  • Australia (+61)
  • Cocos (Keeling) Islands (+61)
  • Christmas Island (+61)
  • Indonesia (+62)
  • Philippines (+63)
  • New Zealand (+64)
  • Singapore (+65)
  • Thailand (+66)
  • Japan (+81)
  • South Korea (+82)
  • Vietnam (+84)
  • China (+86)
  • Turkey (+90)
  • India (+91)
  • Pakistan (+92)
  • Afghanistan (+93)
  • Sri Lanka (+94)
  • Myanmar (Burma) (+95)
  • Iran (+98)
  • South Sudan (+211)
  • Morocco (+212)
  • Western Sahara (+212)
  • Algeria (+213)
  • Tunisia (+216)
  • Libya (+218)
  • Gambia (+220)
  • Senegal (+221)
  • Mauritania (+222)
  • Mali (+223)
  • Guinea (+224)
  • Côte d’Ivoire (+225)
  • Burkina Faso (+226)
  • Niger (+227)
  • Togo (+228)
  • Benin (+229)
  • Mauritius (+230)
  • Liberia (+231)
  • Sierra Leone (+232)
  • Ghana (+233)
  • Nigeria (+234)
  • Chad (+235)
  • Central African Republic (+236)
  • Cameroon (+237)
  • Cape Verde (+238)
  • São Tomé & Príncipe (+239)
  • Equatorial Guinea (+240)
  • Gabon (+241)
  • Congo - Brazzaville (+242)
  • Congo - Kinshasa (+243)
  • Angola (+244)
  • Guinea-Bissau (+245)
  • British Indian Ocean Territory (+246)
  • Ascension Island (+247)
  • Seychelles (+248)
  • Sudan (+249)
  • Rwanda (+250)
  • Ethiopia (+251)
  • Somalia (+252)
  • Djibouti (+253)
  • Kenya (+254)
  • Tanzania (+255)
  • Uganda (+256)
  • Burundi (+257)
  • Mozambique (+258)
  • Zambia (+260)
  • Madagascar (+261)
  • Réunion (+262)
  • Mayotte (+262)
  • Zimbabwe (+263)
  • Namibia (+264)
  • Malawi (+265)
  • Lesotho (+266)
  • Botswana (+267)
  • Swaziland (+268)
  • Comoros (+269)
  • St. Helena (+290)
  • Tristan da Cunha (+290)
  • Eritrea (+291)
  • Aruba (+297)
  • Faroe Islands (+298)
  • Greenland (+299)
  • Gibraltar (+350)
  • Portugal (+351)
  • Luxembourg (+352)
  • Ireland (+353)
  • Iceland (+354)
  • Albania (+355)
  • Malta (+356)
  • Cyprus (+357)
  • Finland (+358)
  • Åland Islands (+358)
  • Bulgaria (+359)
  • Lithuania (+370)
  • Latvia (+371)
  • Estonia (+372)
  • Moldova (+373)
  • Armenia (+374)
  • Belarus (+375)
  • Andorra (+376)
  • Monaco (+377)
  • San Marino (+378)
  • Ukraine (+380)
  • Serbia (+381)
  • Montenegro (+382)
  • Kosovo (+383)
  • Croatia (+385)
  • Slovenia (+386)
  • Bosnia & Herzegovina (+387)
  • Macedonia (+389)
  • Czechia (+420)
  • Slovakia (+421)
  • Liechtenstein (+423)
  • Falkland Islands (+500)
  • Belize (+501)
  • Guatemala (+502)
  • El Salvador (+503)
  • Honduras (+504)
  • Nicaragua (+505)
  • Costa Rica (+506)
  • Panama (+507)
  • St. Pierre & Miquelon (+508)
  • Haiti (+509)
  • Guadeloupe (+590)
  • St. Barthélemy (+590)
  • St. Martin (+590)
  • Bolivia (+591)
  • Guyana (+592)
  • Ecuador (+593)
  • French Guiana (+594)
  • Paraguay (+595)
  • Martinique (+596)
  • Suriname (+597)
  • Uruguay (+598)
  • Curaçao (+599)
  • Caribbean Netherlands (+599)
  • Timor-Leste (+670)
  • Norfolk Island (+672)
  • Brunei (+673)
  • Nauru (+674)
  • Papua New Guinea (+675)
  • Tonga (+676)
  • Solomon Islands (+677)
  • Vanuatu (+678)
  • Fiji (+679)
  • Palau (+680)
  • Wallis & Futuna (+681)
  • Cook Islands (+682)
  • Niue (+683)
  • Samoa (+685)
  • Kiribati (+686)
  • New Caledonia (+687)
  • Tuvalu (+688)
  • French Polynesia (+689)
  • Tokelau (+690)
  • Micronesia (+691)
  • Marshall Islands (+692)
  • World (+800)
  • World (+808)
  • North Korea (+850)
  • Hong Kong SAR China (+852)
  • Macau SAR China (+853)
  • Cambodia (+855)
  • Laos (+856)
  • World (+870)
  • World (+878)
  • Bangladesh (+880)
  • World (+881)
  • World (+882)
  • World (+883)
  • Taiwan (+886)
  • World (+888)
  • Maldives (+960)
  • Lebanon (+961)
  • Jordan (+962)
  • Syria (+963)
  • Iraq (+964)
  • Kuwait (+965)
  • Saudi Arabia (+966)
  • Yemen (+967)
  • Oman (+968)
  • Palestinian Territories (+970)
  • United Arab Emirates (+971)
  • Israel (+972)
  • Bahrain (+973)
  • Qatar (+974)
  • Bhutan (+975)
  • Mongolia (+976)
  • Nepal (+977)
  • World (+979)
  • Tajikistan (+992)
  • Turkmenistan (+993)
  • Azerbaijan (+994)
  • Georgia (+995)
  • Kyrgyzstan (+996)
  • Uzbekistan (+998)

Mobile number without spaces (e.g. 0790001122)

Your registered TWINT mobile number
  • United States (+1)
  • Antigua & Barbuda (+1)
  • Anguilla (+1)
  • American Samoa (+1)
  • Barbados (+1)
  • Bermuda (+1)
  • Bahamas (+1)
  • Canada (+1)
  • Dominica (+1)
  • Dominican Republic (+1)
  • Grenada (+1)
  • Guam (+1)
  • Jamaica (+1)
  • St. Kitts & Nevis (+1)
  • Cayman Islands (+1)
  • St. Lucia (+1)
  • Northern Mariana Islands (+1)
  • Montserrat (+1)
  • Puerto Rico (+1)
  • Sint Maarten (+1)
  • Turks & Caicos Islands (+1)
  • Trinidad & Tobago (+1)
  • St. Vincent & Grenadines (+1)
  • British Virgin Islands (+1)
  • U.S. Virgin Islands (+1)
  • Russia (+7)
  • Kazakhstan (+7)
  • Egypt (+20)
  • South Africa (+27)
  • Greece (+30)
  • Netherlands (+31)
  • Belgium (+32)
  • France (+33)
  • Spain (+34)
  • Hungary (+36)
  • Italy (+39)
  • Vatican City (+39)
  • Romania (+40)
  • Switzerland (+41)
  • Austria (+43)
  • United Kingdom (+44)
  • Guernsey (+44)
  • Isle of Man (+44)
  • Jersey (+44)
  • Denmark (+45)
  • Sweden (+46)
  • Norway (+47)
  • Svalbard & Jan Mayen (+47)
  • Poland (+48)
  • Germany (+49)
  • Peru (+51)
  • Mexico (+52)
  • Cuba (+53)
  • Argentina (+54)
  • Brazil (+55)
  • Chile (+56)
  • Colombia (+57)
  • Venezuela (+58)
  • Malaysia (+60)
  • Australia (+61)
  • Cocos (Keeling) Islands (+61)
  • Christmas Island (+61)
  • Indonesia (+62)
  • Philippines (+63)
  • New Zealand (+64)
  • Singapore (+65)
  • Thailand (+66)
  • Japan (+81)
  • South Korea (+82)
  • Vietnam (+84)
  • China (+86)
  • Turkey (+90)
  • India (+91)
  • Pakistan (+92)
  • Afghanistan (+93)
  • Sri Lanka (+94)
  • Myanmar (Burma) (+95)
  • Iran (+98)
  • South Sudan (+211)
  • Morocco (+212)
  • Western Sahara (+212)
  • Algeria (+213)
  • Tunisia (+216)
  • Libya (+218)
  • Gambia (+220)
  • Senegal (+221)
  • Mauritania (+222)
  • Mali (+223)
  • Guinea (+224)
  • Côte d’Ivoire (+225)
  • Burkina Faso (+226)
  • Niger (+227)
  • Togo (+228)
  • Benin (+229)
  • Mauritius (+230)
  • Liberia (+231)
  • Sierra Leone (+232)
  • Ghana (+233)
  • Nigeria (+234)
  • Chad (+235)
  • Central African Republic (+236)
  • Cameroon (+237)
  • Cape Verde (+238)
  • São Tomé & Príncipe (+239)
  • Equatorial Guinea (+240)
  • Gabon (+241)
  • Congo - Brazzaville (+242)
  • Congo - Kinshasa (+243)
  • Angola (+244)
  • Guinea-Bissau (+245)
  • British Indian Ocean Territory (+246)
  • Ascension Island (+247)
  • Seychelles (+248)
  • Sudan (+249)
  • Rwanda (+250)
  • Ethiopia (+251)
  • Somalia (+252)
  • Djibouti (+253)
  • Kenya (+254)
  • Tanzania (+255)
  • Uganda (+256)
  • Burundi (+257)
  • Mozambique (+258)
  • Zambia (+260)
  • Madagascar (+261)
  • Réunion (+262)
  • Mayotte (+262)
  • Zimbabwe (+263)
  • Namibia (+264)
  • Malawi (+265)
  • Lesotho (+266)
  • Botswana (+267)
  • Swaziland (+268)
  • Comoros (+269)
  • St. Helena (+290)
  • Tristan da Cunha (+290)
  • Eritrea (+291)
  • Aruba (+297)
  • Faroe Islands (+298)
  • Greenland (+299)
  • Gibraltar (+350)
  • Portugal (+351)
  • Luxembourg (+352)
  • Ireland (+353)
  • Iceland (+354)
  • Albania (+355)
  • Malta (+356)
  • Cyprus (+357)
  • Finland (+358)
  • Åland Islands (+358)
  • Bulgaria (+359)
  • Lithuania (+370)
  • Latvia (+371)
  • Estonia (+372)
  • Moldova (+373)
  • Armenia (+374)
  • Belarus (+375)
  • Andorra (+376)
  • Monaco (+377)
  • San Marino (+378)
  • Ukraine (+380)
  • Serbia (+381)
  • Montenegro (+382)
  • Kosovo (+383)
  • Croatia (+385)
  • Slovenia (+386)
  • Bosnia & Herzegovina (+387)
  • Macedonia (+389)
  • Czechia (+420)
  • Slovakia (+421)
  • Liechtenstein (+423)
  • Falkland Islands (+500)
  • Belize (+501)
  • Guatemala (+502)
  • El Salvador (+503)
  • Honduras (+504)
  • Nicaragua (+505)
  • Costa Rica (+506)
  • Panama (+507)
  • St. Pierre & Miquelon (+508)
  • Haiti (+509)
  • Guadeloupe (+590)
  • St. Barthélemy (+590)
  • St. Martin (+590)
  • Bolivia (+591)
  • Guyana (+592)
  • Ecuador (+593)
  • French Guiana (+594)
  • Paraguay (+595)
  • Martinique (+596)
  • Suriname (+597)
  • Uruguay (+598)
  • Curaçao (+599)
  • Caribbean Netherlands (+599)
  • Timor-Leste (+670)
  • Norfolk Island (+672)
  • Brunei (+673)
  • Nauru (+674)
  • Papua New Guinea (+675)
  • Tonga (+676)
  • Solomon Islands (+677)
  • Vanuatu (+678)
  • Fiji (+679)
  • Palau (+680)
  • Wallis & Futuna (+681)
  • Cook Islands (+682)
  • Niue (+683)
  • Samoa (+685)
  • Kiribati (+686)
  • New Caledonia (+687)
  • Tuvalu (+688)
  • French Polynesia (+689)
  • Tokelau (+690)
  • Micronesia (+691)
  • Marshall Islands (+692)
  • World (+800)
  • World (+808)
  • North Korea (+850)
  • Hong Kong SAR China (+852)
  • Macau SAR China (+853)
  • Cambodia (+855)
  • Laos (+856)
  • World (+870)
  • World (+878)
  • Bangladesh (+880)
  • World (+881)
  • World (+882)
  • World (+883)
  • Taiwan (+886)
  • World (+888)
  • Maldives (+960)
  • Lebanon (+961)
  • Jordan (+962)
  • Syria (+963)
  • Iraq (+964)
  • Kuwait (+965)
  • Saudi Arabia (+966)
  • Yemen (+967)
  • Oman (+968)
  • Palestinian Territories (+970)
  • United Arab Emirates (+971)
  • Israel (+972)
  • Bahrain (+973)
  • Qatar (+974)
  • Bhutan (+975)
  • Mongolia (+976)
  • Nepal (+977)
  • World (+979)
  • Tajikistan (+992)
  • Turkmenistan (+993)
  • Azerbaijan (+994)
  • Georgia (+995)
  • Kyrgyzstan (+996)
  • Uzbekistan (+998)

TWINT mobile number without spaces (e.g., 0790001122)

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